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Laptop Battery Stops Charging at 94%

Anonymous
2020-06-16T09:48:04+00:00

Hi there! I had some laptop battery problems here. Hoping that someone can help me.

My laptop is a Dell Inspiron 15 3000 series with Windows 10, which I bought 3 years ago. It was in the middle of 2019 when I noticed that the battery has issues already. The battery only lasts for less than 10 minutes even when fully charged. So I decided to buy a new battery for my laptop only this January at 4,200 [in our currency] (about $84 when converted). The battery, according to the local computer parts store where I purchased it is an original one (I don't know how to check for an original one). The battery works well before, however, I noticed just few days ago that my battery stops charging at 94%. Any idea why it is happening? Or maybe the battery I bought is a fake one so I'm having this problem now? Any help, please.

Windows for home | Windows 10 | Sleep and Power on, off

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  1. Jan J.23 13,580 Reputation points Independent Advisor
    2020-06-16T10:08:04+00:00

    Hi and thanks for reaching out. My name is Jan. I'm an independent Microsoft Advisor and a user like you. I'll be happy to help you out today. I understand you have a problem with your computer not working properly.

    Please these steps below.

    Unplug your AC adapter charger then shutdown your Laptop

    Remove the batteries

    Then Plug again your charger,

    Then boot again in WIndows

    Press Windows key + X

    then Open Device Manager

    Under Batteries Right-Click on "Microsoft ACPI Compliant Control Method Battery"

    Go to Driver tab then "Uninstall Device"

    Then hit ok

    Shutdown again you Laptop

    remove AC adapter charger

    Then insert your battery

    Then Power on the device. Windows will reinstall the drivers

    Then plug in your charger.

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  2. Anonymous
    2020-06-23T09:40:11+00:00

    Hi Jan (TechPenguin). I just want to give you an update with regards to the battery issue I had before. I must again thank you for your advise as it worked before.  For the past days, my battery charge fully to 100%.

    However about three days ago, it again stopped charging, but this time at 95%. But whenever I turned my laptop off, it continues charging. I can say that my device is charging since the battery charge indicator is glowing for several minutes and then later turns off, so when I open it again, it is fully charged. Any advice to fix this? Thanks in advance!

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  3. Anonymous
    2020-06-17T05:24:19+00:00

    Thank you for your advise Jan (TechPenguin). I performed what you had instructed me to do, and as to my observation it fixed my problem.

    By the way, is it advisable to update the Microsoft ACPI Compliant Control Method Battery? I've seen it from the right-click options.

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  4. Jan J.23 13,580 Reputation points Independent Advisor
    2020-06-17T06:13:07+00:00

    Great. It has been resolved.
    Yes. you can update the drivers.

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  5. Anonymous
    2020-06-17T09:43:37+00:00

    Thank you!

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