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Computer freezing and then crashing - Processor error in Event Viewer - Please help my fix this

Anonymous
2020-03-23T06:22:43+00:00

Hi,

Two weeks ago I started having random crashes and restarts on my PC.

It's similar to a BSOD, Except I am getting a freeze of around 5-10 seconds with the BSOD sound playing throughout the freeze.

It doesn't matter if I am playing a game or browsing the web, It can happen anytime regardless of what I am doing.

My system specs:

Ryzen 7 1700 with the stock cooler

16gb ddr 4 ram - corsair vengeance 3200mhz

Asrock x370 taihchi

Asus rog strix gtx 1080ti oc edition

Seasonic prime platinum 850w

I am running everything at stock settings.

Temperatures are normal - from 38C to 65C

In event viewer I am getting a processor error - I highlighted the errors.

I also ran PassMark to test my ram, After 4 hours everything was OK with 0 errors.

When I go to event viewer - windows logs - system I am getting a few errors:

  1. Critical - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
  2. Error - The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffbc8f8034f8c8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\031320-15546-01.dmp. Report Id: 09cf501c-3cd2-4e89-980c-59e91bec971c.
  3. A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Bus/Interconnect Error

Processor APIC ID: 0

The details view of this entry contains further information.

  1. A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 1

The details view of this entry contains further information.

  1. A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 10

The details view of this entry contains further information.

It can happen anytime, While browsing the web, While playing a video file.

I did notice that it might have to do with me typing on my keyboard.

I have no idea why, But it seems to happen more frequently the more I type with my keyboard on the web browser / word.

yesterday my pc crashed 3 times in a row -  literally minutes after booting up when I was typing on my keyboard.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-06-21T22:39:45+00:00

    Did you fix it ? I am having the exact same problem

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  2. Anonymous
    2020-03-23T06:38:22+00:00

    Hi MachineGunz,

    I'm sorry to hear that your PC is crashing. My name is Lee, Windows 10 Independent Advisor.

    Please do the following:

    1. Download Windows Update (as much as possible, navigate the PC using mouse only and not using the keyboard)

    Settings > Update & Security > Windows Update

    1. Also kindly check if there are missing drivers in Device Manager
    2. Also please do the following in elevated command prompt:
    • Search CMD in Cortana and run as Administrator
    • Type:

    sfc /scannow

    • After running the sfc /scannow do the same in Command Prompt and run this command:

    DISM /Online /Cleanup-Image /RestoreHealth

    1. If the PC will allow, kindly try to also update the drivers from manufacturer website.

    If the same problem persist, please confirm the make and model of your PC?

    I hope my suggestion helps just please let me know if you need any further assistance, just reply back and I will respond as quickly as possible. Thank you and have a nice day.

    Sincerely,

    Leomer L.

    Independent Advisor

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  3. Anonymous
    2020-03-24T01:20:37+00:00

    Hi MachineGunz,

    Thank you for your cooperation and for sending me screenshot. Yes please proceed with the Windows Update. After that try to monitor if your PC will crash and if so, just reply back. I will be waiting for an update ok?

    Hi, Unfortunately it didn't work. 

    My pc crashed again after I typed quite a lot. 

    Thanks for the help

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  4. Anonymous
    2020-03-23T08:07:58+00:00

    Hi MachineGunz,

    Thank you for your cooperation and for sending me screenshot. Yes please proceed with the Windows Update. After that try to monitor if your PC will crash and if so, just reply back. I will be waiting for an update ok?

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  5. Anonymous
    2020-03-23T07:28:15+00:00

    Hi MachineGunz,

    I'm sorry to hear that your PC is crashing. My name is Lee, Windows 10 Independent Advisor.

    Please do the following:

    1. Download Windows Update (as much as possible, navigate the PC using mouse only and not using the keyboard)

    Settings > Update & Security > Windows Update

    1. Also kindly check if there are missing drivers in Device Manager
    2. Also please do the following in elevated command prompt:
    • Search CMD in Cortana and run as Administrator
    • Type:

    sfc /scannow

    • After running the sfc /scannow do the same in Command Prompt and run this command:

    DISM /Online /Cleanup-Image /RestoreHealth

    1. If the PC will allow, kindly try to also update the drivers from manufacturer website.

    If the same problem persist, please confirm the make and model of your PC?

    I hope my suggestion helps just please let me know if you need any further assistance, just reply back and I will respond as quickly as possible. Thank you and have a nice day.

    Sincerely,

    Leomer L.

    Independent Advisor

    Hi,

    Thank you very much!

    1. The windows update did download 1 update: 

    https://support.microsoft.com/he-il/help/4538156/kb4538156-cumulative-update-for-net-framework

    I have an option to do a Feature update Windows 10 version 1909. Should I do it?

    1. I can't see any unknown devices in device managers.
    2. This is the result of the SFC/SCANNOW command:

    https://gyazo.com/165cab0a421e803c62da6a50bee94c81

    I can upload the log file if you need it.

    This is the result of the Restore Health command:

    https://gyazo.com/3f2337d070c282d6d39a3ec836ccd6c0

    1. I built the PC.

    I downloaded all of the drivers.

    Thanks again!

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