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Microphone does not work on my new HP Spectre

Anonymous
2020-04-14T02:21:37+00:00

I have a Spectre that I purchased in August 2019 for school and work. I cannot get my microphone to work for zoom meetings or google meets. I have changed settings and followed the privacy instructions and nothing has worked. My coworkers can see me but not hear me.  My webcam and microphone are built-in. I really need access to the microphone for my work meetings due to the stay at home orders. Please advise.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-11T15:09:49+00:00

    I had the same issue fora couple of weeks now and been driving me crazy.

    I read on another forum this solution and it worked for me.

    In the search bar type audio control and open 'HP Audio control'  go to the input tab and change the reduce background sounds from multiple voices to only my voice and try again.

    As soon as I changed that it started working again as normal.

    Hope this helps

    100+ people found this answer helpful.
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  2. Anonymous
    2020-06-18T19:48:08+00:00

    I finally took my HP Spectre to a local PC Repair shop. They were able to get it to finally work (at least for now). They of course tried all the things we have been doing and did look at forums and indicated that it was a KNOWN issue with this model!!!!  They finally did a OS system re-load to get it to work. It was a pain for me to reload Office 365 and other things but it was worth it for it to finally work. I just hope future windows 10 updates don't screw it up. Of course I notice this after the 1 year warranty. I just wish HP would own up to this.

    9 people found this answer helpful.
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  3. Anonymous
    2020-08-11T19:38:32+00:00

    I had the same issue fora couple of weeks now and been driving me crazy.

    I read on another forum this solution and it worked for me.

    In the search bar type audio control and open 'HP Audio control'  go to the input tab and change the reduce background sounds from multiple voices to only my voice and try again.

    As soon as I changed that it started working again as normal.

    Hope this helps

    Thank you - just tried this and it's worked (hopefully it will last).  My mike stopped about 2 weeks ago, was fine with zoom up until then, so assume it was an update that had mucked it up!

    6 people found this answer helpful.
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  4. Anonymous
    2020-06-16T20:30:39+00:00

    I have the same problem and nothing works.  Spent 3 hours on the phone with Microsoft.

    3 people found this answer helpful.
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  5. Anonymous
    2020-08-12T10:35:47+00:00

    This absolutely worked for me! THANK YOU SO MUCH!!!!!!!!!!!!!!!!!!!!!!

    HP Spectre 15

    2 people found this answer helpful.
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