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None of my gaming controllers is being recognized by Windows 10

Anonymous
2020-06-03T21:57:51+00:00

Hello, good evening. I currently have a PS4 controller, a Steam controller and a Nintendo Switch Pro controller - all which can connect through USB to the computer - but none is being recognized when plugged in on the computer.

  • Other than their LEDs being turned on, they do not display a notification when connected or disconnected.
  • They do not appear on Device Manager.
  • They do not appear on Game Controllers.
  • I've got all of my Windows Updates. Tried before and after the May Update of 2020 and still no changes.
  • I have found no drivers to install or uninstall since they're not being installed at all, and I don't even see Wireless Controller things. (All of my controllers are wired, and my computer has no Bluetooth)
  • Other things, such like external hard drives and scanner, work well when connected to the USB ports. It's specifically the controllers the ones that are not being installed.

I hope I can be given a solution to this problem.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-06-07T17:33:59+00:00

    Hello. I connected the three controllers in the other computer, and all were recognized and usable without additional hardware.

    This has been happening since I installed my new motherboard. They worked correctly beforehand. I can't say it's a hardware issue, since all other USB devices work correctly and get their drivers installed accordingly. It's specifically occurring with gamepads.

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  2. Anonymous
    2020-06-04T11:29:32+00:00

    Hi MoskiDraws,

    Sorry for the inconvenience, You may refer on the link below for proper troubleshooting guidelines by Srimadhwa_B.

    https://answers.microsoft.com/en-us/windows/for....

    Hope it will help.

    Thank you.

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  3. Anonymous
    2020-06-03T22:38:53+00:00

    Thanks a lot. I had already came across that specific article while trying to fix my issue.

    • For Windows 10, it claims that it's likely a Gamepad Driver issue, yet I can't find the drivers anywhere. They're not being installed or recognized at all.
    • For Generic Gamepads - which is likely how two are being recognized - it says that I should update the drivers from Device Manager. These do not appear.
    • There are no Unknown Devices on the Device Manager.
    • The Hardware And Devices Troubleshooting option does not appear
    • The driver updater is somewhat dubious. It claims I've got installed things since before I got the computer or even existed. Tops, it claimed I could download drivers for a few things, but it doesn't say where, without paying.
    • Unchecking all the boxes that state Allow the computer to turn off this device to save power didn't work.
    • Reinstalling the USB roots didn't work either.

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  4. Anonymous
    2020-06-03T22:10:02+00:00

    Hi and thanks for reaching out. My name is Anthony.

    I'm Independent Advisor and I'm happy to assist you.

    I understand how difficult it is, when the device or app won't work in the way it should.

    Please check the different solutions indicated in the link below that can address this certain issue.

    https://windowsreport.com/windows-10-gamepad-no....

    Hope it will help.

    Please let me know if you need any further assistance.

    Thank you and Keep Safe.

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