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Error 0x80131500 - Try that again, Page could not be loaded. Please try again later. Windows Store wont load.

Anonymous
2020-06-30T00:31:27+00:00

Initially, I was trying to install a game I bought on the Microsoft Store.  The game wouldn't even install, so I went through a myriad of support ideas from the various Microsoft support sites et al (https://answers.microsoft.com/en-us/windows/forum/all/micxrosoft-store-error-code-0x80131500/41d2d363-83ee-4b5d-ba43-615ca63bb1bf) for example, and none of them worked for me. 

So I decided to reformat my PC.  I downloaded a Microsoft Media Creation Tool, reformatted my PC, and reinstalled Windows 10.  I ran the initial updates it likes to run, and before I installed anything else, I tried launching the Microsoft Store.  It gives me the ugly, non-descript pop-up, that says Try that again. Page could not be loaded. Please try again later.  Below that it says Code: 0x80131500 and below that it reads CV: TYGWcotGlEmFcHo1.

As far as troubleshooting this time around I have done pretty much everything:

  1. Windows Key+R > Type services.msc and press Enter > Locate Background Intelligence transfer and ensure it is set to Start and Automatic. Also, do the same for Windows Update service as well
  2. Run Windows Store Apps Troubleshooter

Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

  1. Reset Windows Store through Command Prompt

Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

  1. Re-register All Store apps (You will get many Reds, ignore them)

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

  1. Uninstall & Reinstall Store

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right-click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right-click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

  1. Run Built-in & Guided Walkthrough Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

  1. Check your Antivirus

Temporarily uninstall/disable AV -- I havent done this, because I havent gotten to install it.

I can't begin to say how unacceptable this is.  I am never buying anything else from the Microsoft Store ever again...

Could someone provide some light into this mess?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-06-30T03:03:51+00:00

    Hello!

    I'm an Independent Advisor and Microsoft user.

    I understand this is frustrating, and that you've already done quite a bit of troubleshooting.

    I didn't see mentioned in your list, but have you checked your date/time and region settings?

    You can do this by going start > settings > Time and language.

    If any of the settings are not toggled to automatic, I'd try setting them to automatic, reboot your pc and try the store again. If they're set to automatic already, try setting them manually, rebooting and seeing if that resolves the issue.

    Also, if you have another way of connecting to the internet, try that. If you're on wi-fi try connecting to a different network or using an ethernet connection.

    If adjusting the time/region and settings doesn't help, try creating a new user profile and accessing the store via this new profile.

    You can create a new profile by going to start> settings > accounts > family and other users > add someone else to this pc.

    A window will open, click "I don't have this persons' sign in information" and then click "Add a User without a Microsoft account"

    Once you've created this account, try the store. This can help us narrow down where the issue lies.

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