PC boot but won't load to login screen.

Hi John

I am Louie, a Microsoft Community member and a fellow Windows 10 user like you. I hope I can help you on your concern.

Could you please try the startup repair. and see if it can solve the issue.

Steps:

1.Hold the Shift key down at the Windows sign-in screen and press the Power button at the same time.

2.Continue holding the Shift key, then click Restart.

3.Once the PC restarts, it’ll present a screen with a few options. Click Troubleshoot.

4. From here, click Advanced options.
5. In the Advanced options menu, choose Startup Repair.
6. From the Startup Repair screen, choose an account. You’ll need an account with Administrator privileges to continue.
7. Enter the password.
8. Click Continue.
9. Wait as the Windows Startup Repair Tool runs.
10. Once the Startup Repair Tool has run, you can then restart your PC.

Please let me know if you need more help.

Sincerely,

Louie

Hi Louie, 

I have one problem it's I can't get to the start up screen it will come up saying preparing with hp symbol but the pop up with an error message saying, The computer restarted unexpectedly or encountered an unexpected error.Windows installation cannot proceed.To install windows click ok to restart computer then restart the installation. When I click okay though it just pops up same message.

Hi John. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

I will give you all possible steps to troubleshoot Windows installation failure which work in about 90% of cases. If not we'll go from there:

Follow the illustrated Clean Install steps in this tutorial which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

Make sure all other drives and peripherals are unplugged. Update the BIOS or UEFI firmware to latest, or reset to Defaults, making sure (if you have it) UEFI is enabled, CSM or Legacy BIOS disabled, Windows Boot Manager set first to boot, if necessary disable Secure and Fast Boot until after install, set SATA controller to AHCI, Save changes and Exit. Access BIOS/UEFI Setup as shown here: https://www.mydigitallife.net/comprehensive-lis...

https://www.groovypost.com/howto/reset-pc-bios-...

Create the latest Windows 10 Installation Media by installing Media Creation Tool and following the directions here: http://windows.microsoft.com/en-us/windows-10/m.... If you're using another PC to do this uncheck the box for Recommended Settings to choose the exact version and bit rate for the target PC only.

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first. If you can start Windows enter UEFI firmware here: http://www.isunshare.com/windows-password/four-...

The media may also be bad, so confirm it boots and queues up per these steps in another PC, or else recreate it. You can also try a DVD, or the alternate download site from MS TechBench here: https://tb.rg-adguard.net/public.php. Burn to DVD using WIndows Image Burner or create bootable flash using one of the options here: https://www.tenforums.com/tutorials/2376-create...

Choose the boot device as a UEFI device if offered, on first screen press Shift + F10 to open a Command Prompt, type the following commands, each followed by Enter key:

DISKPART

LIST DISK

SEL DIS # (replace # with the disk # of the Windows disk from list in previous command)

CLEAN

EXIT

Close Command Box, on second screen choose Install Now, then Custom Install, then at the drive selection screen choose Unallocated Space, click Next to let it create needed partitions and start install - this makes it foolproof.

Make sure to follow the setup steps in the first link tutorial to complete your install. Drivers are important enough that those steps are printed in red.

You will get and keep the best possible install to the exact extent you stick with the steps, tools and methods in the first linked tutorial. It's a better install than any amount of money could buy and a great learning experience that will make you the master of your PC.

If all else fails you can move the hard drive to another PC to do the install with it plugged in alone. Windows 10 is remarkably adaptive to new hardware without needing adaptive restore. If it will start it will swap out all drivers requiring several restarts. You can also try applying a same-version System Image to the intact SSD/hard drive.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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One of the methods work and I can now reach start-up mode and the home screen but I can't seem to find a way to uninstall my graphics driver. I think this was because I cleared my PC clean. Is there any solutions to this?