HELP ME STOP A FAKE UPDATE!

Use whichever method works here to get into Repair Mode so you can run System Restore to a point before this problem began, Startup Repair, try the new button to Uninstall Updates if they caused this, access the Command Prompt to run the System File Checker and a Disk Check, or do a Reset: https://www.tenforums.com/tutorials/2294-advanc...

Easiest is to force shutdown by holding in the power button three times until it starts into Repair Mode.

It may be necessary to create bootable media on another PC to access Advanced Startup Options to try repairs, a Reset or do the Clean install. The bootable media has it's own set of files so that repairs or Reset might work better, and you'll have it to do a much better Clean Install.

To create Windows 10 Installation Media on another PC install Media Creation Tool and follow the directions here: http://windows.microsoft.com/en-us/windows-10/m.... Uncheck the box for Recommended Settings to choose the exact version and bit rate for the target PC only.

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key given here: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, on second screen choose Repair Your Computer, then Advanced Troubleshoot Options, then:

1. Try a System Restore
2. Try the new Uninstall Updates button if this resulted from a WIndows Update,
3. Open the Command Prompt to run System File Checker: https://www.wintips.org/how-to-run-sfc-offline-... and a full Disk Check: https://www.groovypost.com/howto/check-hard-dri...
4. If those fail then go back to Troubleshoot Options to do a Reset.

If that fails choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof. Everything needed to get the best possible Clean Install is here: http://answers.microsoft.com/en-us/windows/wiki.... It is a better install than any amount of money can buy and a great learning experience that will make you the master of your PC because you will learn what works best and how to apply it with your own hands.

If you have files that aren't backed up you can use the same bootable media to try to rescue your files using these methods: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hi Will. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

If you get the warning message again please take a picture of it and post it back here using the Attach Image button, or write down the wording and number to report it back.

Power on the PC and report back what happens. Then go into Windows Settings (Gear icon in Start Menu) > Update & Security > Windows Updates > Installed Update History to report back the latest installed Updates including any that failed.

Now choose Check for Updates button, let it find any available Updates to also report these back here.

You can Download, install and run a full scan with the most powerful on-demand free scanner Malwarebytes:

https://www.malwarebytes.com/mwb-download/.

In the Malwarebytes Settings > Security tab set it to include scanning for Rootkits.

If necessary run it in Safe Mode with Networking, or Safe Mode accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf...

Clean up anything found, restart PC and then run again until it comes up clean.

Then download, install and run a full scan with AdwCleaner:

http://www.bleepingcomputer.com/download/adwcle... Remove whatever it finds.

Check for any remainders in Settings > Apps > Apps & Features, and also in each of your browser's Extensions, Home Page settings, Search service or Add-On's as shown here: https://www.computerhope.com/issues/ch001411.htm

Then check for damaged System files by running System File Checker from Step 10 in this checklist:

http://answers.microsoft.com/en-us/windows/wiki....

If completing all of Step 10 in above Checklist doesn't fix it then run a Repair Install which reinstalls WIndows while keeping your files, programs and most settings in place, by installing the Media Creation Tool from this link http://windows.microsoft.com/en-us/windows-10/m..., open the tool and choose Upgrade This PC Now. This will solve most problems and also bring it up to the latest version which you need anyway and by the most stable method.

If you want to keep Malwarebytes as an on-demand scanner then you can turn off its Real Time trial version in it's Settings > Account Details tab.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hello. I went back on the computer and turrned it on. It showed the boot screen for a minuet and cut to a blank black screen. The computer will not respond to anything. I can only turn it on and off.