Greetings,
My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today
I am also using Windows computer. Let us work together to sort this out.
You can try resetting the browser you are using, kindly follow the steps below.
- Open the browser.
- Press CTRL + Shift+ Delete on your keyboard the same time.
- A window will pop up, clear the cache and cookies.
- Reset the browser.
Once done run System File Checker to resolve the corrupted files in the system.
Here’s the steps.
-Press Windows Key+ R to open the run box
-Type cmd , right click and run it as administrator.
-A screen will pop up and type sfc/scannow and hit enter
-Wait until it finishes scanning
Once done resetting the browser, you can try to perform clean boot in your pc to get rid of unwanted application running in the background.
- Open the run box by pressing the Windows Key + R and type msconfig
- System Configuration Utility box will open and by default you are on general tab.
- On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
- Click on services tab
- Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
- Once Hide all Microsoft Services have checked mark on it, click on Disable All
- Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
- Disable all application that you're not using. You can simply just click on them and select disable.
- Click OK , Apply and close the configuration utility
- Once done restart the pc.
I hope that the information above helps. Have a nice day ahead and be safe.
With Warm Regards,
Rhaine C.