Google Chrome crashes immediately

If the issue continues to happen, create a text file on your desktop, rename it so the .txt extension is changed to .cmd. Edit with notepad and place the following text in it, save, and use it to execute chrome (extensions will be disabled):

taskkill /F /IM chrome.exe

taskkill /F /IM iexplore.exe

taskkill /F /IM googleupdate.exe

taskkill /F /IM outwit-hub.exe

start chrome --disable-extensions

Howdy, Nathan. Chrome user data resides in %LocalAppData%\Google\Chrome\User Data. Often the case when Chrome crashes on launch is to go into that folder and delete all files and folders within it (with care to backup the bookmark file). This is often the result of extensions.

However, in your case, since you just installed Chrome but it is failing to launch, the user data folder has not had a chance to build, which explains why it is likely non-existent.

To troubleshoot why Chrome is crashing, try the following first:

Open the Windows Event Viewer > go to Windows Logs > Application.

Look for any error that correspond to the time that the application crashed. Feel free to post them in image format or copy-paste text into a reply.

Additionally, if the Events are benign or non-existent, then you can enable what are known as user-mode dumps. This will dump the running instance of a crashing program into a dump file which can then be examined by a Windows debug program. To enable user-mode dumps, you will need to modify the registry and restart the computer and reproduce the issue. See this guide on how to set this up (applies to Windows 10 as well): https://windowsexplored.com/2010/08/11/enable-p...

You can then post one of these dumps and I can take a look at it.

Excellent.

I did notice McAfee events in the event logs but they did not correlate to any application events for Chrome. That said, I work with McAfee Enterprise suite in my organization and know what a monster it is, as it injects its various components into absolutely every process that runs on our systems. Although the trial version you were running is not near anything what we deploy, I feel most anti-virus suites out there are trying to hard to compete with each other and stepping on the toes of legitimate Windows and application execution tasks.

That said, I avoid any 3rd party anti-virus suites on my personal devices; Windows Defender works just fine. The best anti-virus is only reactive - if a signature does not exist in its database for a new piece of malware, it falls back on its heuristics engine, which can lead to false-positives. And with thousands of pieces of malware being written day to day and deployed in the wild before a signature for it can be added to virus database, it ultimately boils down to "smart browsing" as the first line of defense.

So i looked through your event logs and see no signs of an application failure captured for Chrome. Assuming you not, uninstall Chrome and reinstall using the the full MSI installer. You can locate this at https://chromeenterprise.google/browser/downloa...

Alternatively, do a search for "chrome msi download" and select the correct bitness for your OS (32 or 64 bit). After extracting, go to the Installers folder and run the install using the GoogleChromeStandaloneEnterprise64.msi.

Sorry about the delay.

The troubleshooter does not report any errors when I try to launch Chrome.

I can not find the files the guide to set up the crash dumps is talking about to even begin the process.

Thank you for your help.