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Error message on my PC - Not sure if legit or not

Anonymous
2020-06-26T18:31:01+00:00

Working on my PC and got this message.  Has anyone ever seen this?  I don't trust it since there are so many scammers out there.  I tried Googling the phone number and got nothing.  Came to the Microsoft Support site and this phone number is nowhere to be found.  Called the phone number and someone immediately answered saying they were handling all types of support for Microsoft devices. I didn't trust it so told them I would call back, then that person immediately called me back. Sounds phishy to me.

Appreciate any thoughts or suggestions.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-06-26T20:18:41+00:00

    100% Fake

    I like 3rd party endpoint tools like sophos or trend micro to prevent and/or clean that up

    2 people found this answer helpful.
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  2. Anonymous
    2020-06-26T20:16:08+00:00

    Is "Windows Defender" the same as "Windows Defender Firewall with Advanced Security?"

    2 people found this answer helpful.
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  3. Ferdinand Nanalig 28,855 Reputation points Independent Advisor
    2020-06-26T19:48:37+00:00

    Yes, please start the PC then run Windows Defender full scan.

    2 people found this answer helpful.
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  4. Anonymous
    2020-06-26T19:47:04+00:00

    Hi Ferds_N,

    No, I don’t have it on my screen anymore. I did a hard shut down by holding the power button down until it went completely off. That was after there were flashes and disappearing popups that came up all over the screen. Should i just do a regular power on and then run the Windows Defender Full scan?

    I appreciate the help.

    2 people found this answer helpful.
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  5. Ferdinand Nanalig 28,855 Reputation points Independent Advisor
    2020-06-26T18:42:30+00:00

    Hi there BGG112508, I will be your Independent Advisor for today, I hope we can both resolve your problem.

    Its a fake Bluescreen of death, Microsoft will not ask its customers to contact a number for a certain fix.

    Do you still have it on your screen?

    You may report the scam here on this link

    https://www.microsoft.com/en-us/concern/scam

    Run your Windows Defender Full scan to check if there is any virus.

    2 people found this answer helpful.
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