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Windows 10. Network adapter driver keeps requesting the adapter to reset, causing frequent internet loss.

Anonymous
2020-06-03T02:29:53+00:00

This problem began yesterday. Periodically, my windows 10 desktop would drop all connections, and display a globe as the network icon. Upon inspecting event viewer, I am met with the following.

Log Name:      System

Source:        Microsoft-Windows-NDIS

Date:          6/2/2020 9:49:31 PM

Event ID:      10400

Task Category: None

Level:         Warning

Keywords:

User:          N/A

Computer:      DESKTOP-PSMH6BI

Description:

The network interface "Intel(R) Dual Band Wireless-AC 7260" has begun resetting.  There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 1 time(s) since it was last initialized.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-NDIS" Guid="{cdead503-17f5-4a3e-b7ae-df8cc2902eb9}" />

<EventID>10400</EventID>

<Version>0</Version>

<Level>3</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x2000000000000000</Keywords>

<TimeCreated SystemTime="2020-06-03T01:49:31.0486702Z" />

<EventRecordID>11739</EventRecordID>

<Correlation ActivityID="{62710acd-422d-4857-b24b-8fbcf1382cf3}" />

<Execution ProcessID="4" ThreadID="3836" />

<Channel>System</Channel>

<Computer>DESKTOP-PSMH6BI</Computer>

<Security />

</System>

<EventData>

<Data Name="IfGuid">{62710acd-422d-4857-b24b-8fbcf1382cf3}</Data>

<Data Name="IfIndex">11</Data>

<Data Name="IfLuid">19985273102270464</Data>

<Data Name="AdapterName">Intel(R) Dual Band Wireless-AC 7260</Data>

<Data Name="ResetReason">3</Data>

<Data Name="ResetCount">1</Data>

</EventData>

</Event>

This error repeats after five seconds, filling up my event log with numerous errors. I went to make dinner earlier and came back to find an error that stated that it had reset over a thousand times.

I have since done the following after searching for solutions.

-Uninstalled the network adapter and it's drivers, and manually installing the latest drivers after device manager re scanned for the adapter.

-Unchecked the option under Power Management to allow the computer to disable the adapter for power purposes.

I can temporarily fix the loss of internet by manually disabling and enabling the adapter via control panel, but it only maintains a connection for a few minutes at most. If anyone who has experienced similar issues before and can share their tips , or if someone can point me in the direction for better advise it would be appreciated.

Windows for home | Windows 10 | Internet and connectivity

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  1. paulr0511 44,280 Reputation points Independent Advisor
    2020-06-04T07:14:12+00:00

    Hi SpencerHonaker, does this also happen to your LAN connection or not? If troubleshooting steps have been exhausted then I will suggest that this is looking a lot like a hardware issue.

    You can check on how to reach the manufacturer's support on this link below.

    https://www.intel.com/content/www/us/en/support...

    _________________________________________________________________________

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    _________________________________________________________________________

    Regards,

    Paul R.

    0 comments
  2. Anonymous
    2020-06-03T16:34:02+00:00

    I have not installed any major updates or software within the past few days, and prior to the issue arising I had no issues whatsoever connecting.

    I have since tried installing the latest drivers for the Intel AC 2760, after receiving an error from the WLAN-AutoConfig that seemed to suggest that it was the fault of the Intel adapter.

    Log Name:      System

    Source:        Microsoft-Windows-WLAN-AutoConfig

    Date:          6/3/2020 11:28:30 AM

    Event ID:      10002

    Task Category: None

    Level:         Warning

    Keywords:      

    User:          SYSTEM

    Computer:      DESKTOP-PSMH6BI

    Description:

    WLAN Extensibility Module has stopped.

    Module Path: C:\WINDOWS\System32\IWMSSvc.dll

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580d7dd-0379-4658-9870-d5be7d52d6de}" />

        <EventID>10002</EventID>

        <Version>0</Version>

        <Level>3</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x4000000000000000</Keywords>

        <TimeCreated SystemTime="2020-06-03T15:28:30.3335159Z" />

        <EventRecordID>13917</EventRecordID>

        <Correlation />

        <Execution ProcessID="3928" ThreadID="9060" />

        <Channel>System</Channel>

        <Computer>DESKTOP-PSMH6BI</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <EventData>

        <Data Name="ExtensibleModulePath">C:\WINDOWS\System32\IWMSSvc.dll</Data>

      </EventData>

    </Event>

    (I deduced that it must be a problem with the adapter driver as the "IWMSSvc.dll" seems to be related to Intel specifically.)

    I have since installed "WiFi_21.10.1" the seemingly latest available driver for the adapter. This doesn't seem to have fixed the issue however.

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  3. paulr0511 44,280 Reputation points Independent Advisor
    2020-06-03T07:21:17+00:00

    Hi SpencerHonaker, have you installed anything in the past few days that might have caused this issue? I presume that this is working fine like last week. Normally any hardware will not react to anything unless something interfered with it.

    Regards,

    Paul R.

    0 comments
  4. Anonymous
    2020-06-03T04:42:32+00:00

    Thanks, but unfortunately I tried all of the advice listed in the article and the issue persists. I also cannot roll back to the previous update, as Windows says that I have not updated my PC in the past 10 days. I should have included in the OP that I have not updated to a new version of windows immediately prior to the issues appearing.

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  5. paulr0511 44,280 Reputation points Independent Advisor
    2020-06-03T03:08:36+00:00

    Good day! I am Independent Advisor Paul R. and also a Microsoft/Windows user like you and I am glad to be able to provide assistance to you today. Apologies if you are having issues with your network adapter that is causing you to have intermittent internet on your machine. You can refer to the link below and check for the other steps that you can do to troubleshoot the issue. You can also do as a last resort is to roll back to the previous build of the version of your Windows if you just recently updated your machine.

    https://www.windowscentral.com/how-regain-inter...

    _________________________________________________________________________

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    _________________________________________________________________________

    Regards,

    Paul R.

    0 comments