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Intel graphic card disappeared

Anonymous
2020-06-12T07:57:24+00:00

I have a Lenovo Legion Y540 laptop with Windows 10, Intel i7-9750H processor, Intel UHD Graphics 630 and NVIDIA GeForce GTX 1650 graphic cards. The Intel graphic card is gone from device manager, it is not hidden, I also tried adding it manually but it isn't found. The current driver says that it is not available, when I tried downloading the new ones, after launching it says that "the computer does not meet the minimum requirements for installing the software". The Intel Support also doesn't discover the card. When I switched the graphic device in BIOS to switchable the laptop was stuck on startupand never powered up. I recently updated my Windows (1909) and I suspect it might have something to do with that.

Thank youin advance for your answers.

Windows for home | Windows 10 | Devices and drivers

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  1. Neil D 33,005 Reputation points Volunteer Moderator
    2020-06-12T08:39:01+00:00

    Have you checked with Lenovo regarding drivers or bios updates. The model number you quote brings up more recent models that only have Nvidia graphics so there must be another ID number somewhere for your device.

    I'd check via the Lenovo website first and then if possible quote a link to your device on their website in your reply.

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  1. Anonymous
    2020-06-13T12:01:10+00:00

    Thank you very much! I downloaded the drivers for the graphic card from the Lenovo website and after that I was able to change the graphic device in BIOS to switchable. Then the graphic card appeared in device manager.

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