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Something happened and your PIN isn't available. Click to set up your PIN again.

Anonymous
2020-07-12T23:16:34+00:00

* * Locked * *

I have a new PC with W10. I decided to use the PIN code, but now I get the message "Something happened and your PIN isn't available. Click to set up your PIN again."

When I click 'Set up my PIN' nothing, the same message reappears.

I looked up the issue on the internet and found that I should login using another sign-in option. However, there is no way to get to another option. The text above is all I see on the screen.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-07-12T23:37:28+00:00

    Hello there! I'm sorry that didn't work. You can try this steps instead:

    Turn off your PC

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button on the casing of your PC for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

    Please try each option one at a time, then see of Windows will boot . . .

    Go to Troubleshoot - Advanced Option - Startup Repair

    See if Windows startup can repair itself

    Go to Troubleshoot - Advanced Option - System Restore

    Check to see if you have a restore point you can go back to

    If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Once in Safe Mode, backup your data if you do not already have a backup

    Open Device Manager and check to make sure all your Drivers are up to date

    Reboot to see if Windows will start Normally

    If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

    Choose to keep your files and apps, just your files or to keep nothing

    Then start the Reset

    Hope this will do the trick

    Regards,

    Louie

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  1. Anonymous
    2020-07-12T23:30:37+00:00

    Thanks for the quick response, but I cannot do any of these things. I am stuck on the starting page with no way of signing in.

    The screen only shows 1 option and that is 'Set up my pin', but when I click it, it simply reverts to the same starting screen.

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  2. Anonymous
    2020-10-09T15:23:02+00:00

    Do you realize that none of these options will work without the PIN?  There is no way to get beyond the login screen!

    300+ people found this answer helpful.
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  3. Anonymous
    2020-10-08T04:19:56+00:00

    I'm having the same problem and none of the above methods are helping I've tried everything and once I press setup a new pin it asks me to search for an app in the app store. I press yes and nothing happens....

    100+ people found this answer helpful.
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  4. Anonymous
    2020-10-04T00:28:06+00:00

    Hey i did all of this... But outlook keeps asking me for my password. And i enter the correct password and it doesnt work..i know its correct cause it works on my phone but not pc

    90+ people found this answer helpful.
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