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Windows Defender not showing and Kaspersky Anti Virus keeps restarting?

Anonymous
2020-07-10T03:36:44+00:00

As you can see from the picture above, I can't see any Windows Security options. Is there something wrong with the software? I have this laptop for about a month now and this is the first time I've seen this happen. Additionally, I have installed Kaspersky at the day I have bought the laptop to my household. This time, I can't see the antivirus and if I install it, it seems to ask me to restart and when I do, it makes me install again. I apologize for my English.

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2020-07-10T07:51:36+00:00

    Hi Naxicoy,

    Check your "Services" screen again. Scroll down to the Windows Defender services.

    You will probably find Windows Defender Antivirus Service is missing.

    Kaspersky is probably involved. Have you tried to access "Windows Security" since

    Kaspersky has been installed?

    If you want to run Windows Defender, you will need to "completely" uninstall

    Kaspersky. By running its "removal tool" after uninstalling it. It sounds like it

    is malfunctioning anyway.

    If you intend to continue to use Kaspersky, Windows Defender will only function

    in "passive" mode. Meaning it can only be used for scans. You place it into passive

    mode by turning on the Windows Defender "Periodic Scanning" switch. The switch

    is located on "Virus & Threat Protection". When a third party antivirus is installed,

    the switch is located below Ransomware protection. If you click "Windows Defender

    Antivirus options" the switch will be revealed.

    If you uninstall Kaspersky, and Windows Defender continues to exhibit a blank

    "Security at a Glance" screen, please see the following link.

    https://answers.microsoft.com/en-us/protect/forum/all/cant-activate-windows-defendersecurity-at-a-glance/f4473250-5e51-45dd-90ee-204706fa9446

    The "copy" procedure has been shown to work, by other "OPs". If you don't have access

    to another PC, you can download a copy of WinDefend from HERE

    Instructions are included there.

    Good luck,  Glen

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  1. Anonymous
    2020-07-10T07:40:03+00:00

    Sir is it not viable to reset the PC? I have not tried it. As much as possible I would like my files to stay in tact.

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  2. Anonymous
    2020-07-10T07:32:02+00:00

    Hi Naxicoy,

    Thank you for your feedback. Kindly perform a reboot and check again.

    You may proceed in doing the repair install in case the issue persist.

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  3. Anonymous
    2020-07-10T06:50:52+00:00

    Hello sir! Thank you for answering. I tried your first suggestion. I can't seem to click restart. It's faded.

    I tried the second one and these are what it says:

    I will restart it as soon as I can confirm that it's alright sir. I may made a mistake

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  4. Anonymous
    2020-07-10T03:49:29+00:00

    Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

    Can you try to restart your Windows Security Center service?

    1. On your search bar, type "services" and select run as administrator
    2. On the services window, look for "Security Center" > right-click on it and select "Restart"
    3. Once done, try to check again

    Kindly try to run the SFC and DISM command as well to try in repairing the system files:

    1. On the search bar, type "command prompt" and select Run as administrator
    2. Type the following commands in order

    sfc /scannow then press Enter

    Dism.exe /online /cleanup-image /CheckHealth then press Enter

    Dism.exe /online /cleanup-image /ScanHealth then press Enter

    Dism.exe /online /cleanup-image /RestoreHealth then press Enter

    rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN then press Enter

    1. Perform a reboot once done and check again.

    If the issue persist, I suggest that you perform a repair install on the machine to properly fix your system files: https://www.yourwindowsguide.com/2016/06/how-to...

    https://www.tenforums.com/tutorials/16397-repai...

    Please let me know how it goes. Thank you.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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