Hi LauriliEllis-Jones, My name is Jeremy, a Windows Independent Adviser. I'll be happy to help you out today. Let’s see what I can do.
I understand your frustration there and I apologize for any inconvenience it may cause you. Rest assured that I will do my best to help you
Hey LauriliEllis-Jones, I have found a step by step procedure from another forum, this is posted by one of the users from there, I hope this will help
"Alright so a lot of people seem to be having trouble with this, and it’s in part because Windows is difficult at connecting to Bluetooth devices, while AirPods sucks at connecting to non-Apple devices.
Here’s my process.
To pair the AirPods, turn off Bluetooth on both your Windows 10 device and your iPhone or anything else that’ll try to connect to AirPods. Then, turn on Bluetooth on your Win10 and have it in discovery so you can see things to connect to. Then open up AirPods and hold the sync button. The AirPods should show up on the screen, however, they aren’t always labeled (basically just say device), so it’s best to initially pair them where there aren’t other BT devices. Click on the AirPods to pair. If this doesn’t work, keep trying until it does.
That’s the hardest part, but you only have to do it once. Now, to use them in the future, once they’re already paired:
- Turn of your phone’s Bluetooth (or anything else that might auto connect)
- Turn off Windows Bluetooth
- Turn on Windows Bluetooth
- Immediately open AirPods and start putting them in your ear.
- Give it a second to connect. I like to test it by changing the volume so that it plays a sound.
- Rinse and repeat until this works.
- Usually works the 1st or 2nd time for me.
Source: https://www.reddit.com/r/airpods/comments/8iffy...
Let me know if this works for you
Kind regards,
Jeremy
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