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USB 2.0 driver issue after Windows 10 2004 update

Anonymous
2020-07-25T15:54:09+00:00

After installing the Windows 10 2004 update I lost both my keyboard and mouse.  Discovered this is due to a USB 2.0 issue.  Connecting the kybd / mouse to USB 3.0 ports on an expansion board allows them to operate with no issue.  I cannot boot my system this way, have to move the keyboard to a 2.0 port for boot-up then back to a 3.0 port for Windows.

My system is an older Dell tower, Intel(R) ICH10 Family USB Enhanced Host Controllers.  In Device Manger the USB Host Controllers, Root Hubs, and Composite Devices all show to be OK.  Only the Universal Serial Bus (USB) Controller lines indicate an issue.  The properties page says to 'Reinstall the drivers for this device. (Code 18)'  I've had Windows search my drive and the web for updated drivers.  No updates found and failures each time I try to reinstall the current drivers.  BTW, I've uninstalled all the USB ports and Root Hubs, rebooted the system, same conditions afterward.

USB memory sticks seem to work OK in the ports, only the keyboard and mouse are affected.  And the keyboard works OK in a 2.0 port prior to Windows loading.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-07-25T16:51:47+00:00

    Hi DonGee'nNC,

    My name is Erik. I'm an Independent Advisor and I'll be glad to help you with your concern.

    Just for the information (Code 18) is a corrupted or damaged device driver. So, Uninstalling and Reinstalling Device Driver may fix your issue permanently. Just uninstall the driver from Device Manager and install the latest version of the compatible driver. since you mentioned that you try to search for the updated drivers for 2.0 USB and no updates found.

    This is the same problem I've experienced in my desktop computer when I've updated it to windows 10, 2.0 USB is not working and I need to use the USB 3.0 on the front panel of my desktop which I'm not comfortable because the wired connection in the front, so the best thing that I've done is to used PCI-E card with USB 3.0 ports. and that's work well to my moused and keyboard.

    I hope this helps! Please let me know if you have any further concerns.

    Regards,

    Erik

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  1. Anonymous
    2020-07-27T01:48:21+00:00

    I have discovered the problem and corrected it!  The 2004 update assigned the original Intel drivers to my USB ports.  I went into Device Manager and instead of searching for updated drivers I had it search my HD for existing drivers and let me chose which to use.  I selected the Microsoft drivers and problems solved!  So there appears to be a bit more life in the old girl yet.

    Thanks to all who had ideas and thoughts.

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  2. Anonymous
    2020-07-25T19:28:36+00:00

    Hi DonGee'nNC,

    Sorry to hear that since that we are in a forum let us wait on another expert to provide other suggestions about your concern.

    Regards,

    Erik

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  3. Anonymous
    2020-07-25T17:56:28+00:00

    Thanks for the reply.  What you've suggested I've tried or done.  I can't locate any updated drivers for the chipset in use.  Uninstalling them and letting them reload on reboot doesn't change anything.  I'm currently using the USB 3.0 ports on a PCI-E board for the keyboard and mouse.  However if a reboot is required (power loss, update, etc.) the keyboard has to be moved from the 3.0 port to a 2.0 port to allow BIOS to complete.  Just an annoyance I would have liked to correct.

    System is a 9 year old museum piece.  It's served us well, but I guess like the image I see in a mirror it's starting to show a little age.

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