Hi BrunoM89,
Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.
Try to put the computer in clean boot state to make sure that third party applications are not interfering
To perform a clean boot, follow the steps below:
- Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
- On the General tab, click Selective Startup.
- Under Selective Startup, click to clear the Load Startup Items check box.
- Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
- Click OK.
- When you are prompted, click Restart.
Note: A ‘clean boot’ starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.
Your computer may temporarily lose some functionality while in a clean boot environment, however, that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.
Note: If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source:
https://support.microsoft.com/en-ph/help/929135...
Hope it helps.
________________________________________________________
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
________________________________________________________