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My Quick heal antivirus making some of the files Quarantined from Windows directory, need to check authenticity of the files.

Anonymous
2020-07-25T02:04:25+00:00

Greetings!

I have windows 10 Home, DELL Laptop and have Quick Heal Total security antivirus (latest version) installed on it. Since last few days my antivirus making some of the files in Windows directory as quarantine by marking them as suspicious files. Below is the list of files that are getting quarantine frequently. The name of the directory starting with 'inv' under Temp directory is dynamic and follows pattern as "inv*_tmp".

C:\Windows\Temp\invE51E_tmp\DrvappIE_PCI\DRVUpdate.exe

C:\Windows\Temp\invE51E_tmp\Executables\DRVUpdate.exe

C:\Windows\Temp\invE51E_tmp\Executables\PNPUpdate.exe

C:\Windows\Temp\invE51E_tmp\Thunderbolt_Reg\Executables\DRVUpdate.exe

C:\Windows\Temp\invE51E_tmp\Thunderbolt_Reg\TB_Controller_new\DRVUpdate.exe

Seems like these files are getting created frequently (approx. 2-3 times in a day) and then immediately getting quarantined by the antivirus.

One more thing I also want to mention here: @ 7-8 days back I had updated my Windows with regular Windows updates coming as popups. However, my sound drivers stopped functioning correctly, so I had to revert the updates. I am not sure whether this is related to above the issue but I started observing it since then.

Please help me identifying the authenticity of the above files. If those are authentic windows files and are safe to keep without quarantine, I will instruct my antivirus accordingly.

However, if these files are not windows files and could be problematic then we need to find from where those are coming, because my antivirus is not finding any other problematic program apart from above files.

Thanks!

Windows for home | Windows 10 | Security and privacy

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  1. bhringer-9380 4,350 Reputation points Volunteer Moderator
    2020-07-25T13:20:12+00:00

    Drvupdate-exe may be a Dell file.

    http://systemexplorer.net/file-database/file/drvupdate-exe

    To confirm navigate to the location in File Explorer then right click on it and select Propertries from the menu. Check Details and/or Digital Signatures  tab. If still unsure upload the file to VirusTotalfor analysis.

    If you have a newer Dell these files may be legit updates from Dell Driver Support. I don't recognize any of them as being related to sound (audio) drivers so the recent Windows Update may be responsible for the sound problems if rolling back resolved the issue. You can manually check for updates through Device Manger.

    WRT to a  specific uninstaller for Quick Heal, I don't find anything available from Quick Heal at the link provided](https://www.bitdefender.com/consumer/support/answer/2625/) by Independent Advisor [Greg Carmack - Windows MVP 2010-20

    nor from Quick Heal support.

    How to uninstall Quick Heal?

    https://esupport.quickheal.com/support/solutions/articles/23000004940-how-to-uninstall-quick-heal-

    Should you decide to uninstall paid for Quick Heal and opt for free Microsoft (Windows) Defender I suggest following instruction from Quick Heal and follow up with ESET AV Remover to ensure there are no remnants to interfere with enabling Defender.

    ESET AV Remover tool

    https://www.eset.com/int/support/av-remover/

    Hope this helps.

    ~bhringer

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  1. Anonymous
    2020-07-26T01:43:13+00:00

    Nilesh, how was I not referring to your present setup?

    I suspect the little-known antivirus may be causing the problem, as we often discover in such cases, so I gave you a way to check this while going over your system enough to know for sure you're not infected and no system files are broken.

    You said you had rolled back some Windows Updates that caused problems with your sound drivers, and that the problem started about that time. Did you try updating your Sound drivers to see if that helped. Were the Updates blocked so they didn't reinstall, and what is their status now?

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  2. Anonymous
    2020-07-26T01:33:48+00:00

    Hello Gerg,

    Thanks fro the reply! However, I am looking for a solution with my existing setup.

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  4. Anonymous
    2020-07-25T02:17:04+00:00

    Hi Nilesh. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

    This is a great example of why I would not run obscure 3rd party antivirus suites that will always cause problems like this, when built-in Defender always offers best Windows performance with least issues, and is from Microsoft who knows how to protect their OS best.

    I would uninstall any 3rd party antivirus in Settings > Apps > Apps & Features and try running only built-in Defender which gives adequate protection, best Windows performance, least issues, and is from Microsoft who knows how to protect their OS best.

    After uninstalling run any special uninstaller tool for the antivirus provided here:

    https://www.bitdefender.com/consumer/support/an...

    Restart the PC, then type Security in Start Search, open Windows Security, fix anything that's flagged. Report back any that cannot be fixed.

    To make sure you're not infected now, and if you want the best on-demand scanner, download and install Malwarebytes from https://www.malwarebytes.com/mwb-download/

    In it's Settings > Security tab enable Scan for Rootkits.

    Then on Scan tab choose Threat Scan and Run Scan.

    Clean up anything found, restart PC and then run again until it comes up clean.

    Then download, install and run a full scan with AdwCleaner:

    http://www.bleepingcomputer.com/download/adwcle... Remove whatever it finds.

    Check for any remainders in Settings > Apps > Apps & Features, and also in each of your browser's Extensions, Home Page settings, Search service or Add-On's as shown here: https://www.computerhope.com/issues/ch001411.htm

    Then check for damaged System files by running System File Checker from Step 10 in this checklist:

    http://answers.microsoft.com/en-us/windows/wiki....

    If completing all of Step 10 in above Checklist doesn't fix it then run a Repair Install which reinstalls WIndows while keeping your files, programs and most settings in place, by installing the Media Creation Tool from this link http://windows.microsoft.com/en-us/windows-10/m..., open the tool and choose Upgrade This PC Now. This will solve most problems and also bring it up to the latest version which you need anyway and by the most stable method.

    If you want to keep Malwarebytes as an on-demand scanner then you can turn off its Real Time trial version in it's Settings > Account Details tab.

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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