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Can't Stop Windows Update Service

Anonymous
2020-07-29T00:42:43+00:00

Recently I was trying to update Windows to 2004 using the update menu in settings. It got stuck at 90% and wouldn't move. Eventually I restarted the computer. The update manager then was stuck with an Error Code 0x80080005. I attempted to fix this using the solution detailed in this thread

However attempting to run net stop wuauserv in an Administrator Command Prompt led to the error The service is starting or stopping.  Please try again later.

Thus the next step to run ren C:\Windows\SoftwareDistribution SoftwareDistribution.old failed with Access Denied.

How can I stop the service to allow me to fix these directories?

Windows 10 Version 1909 Build 18363.959

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-07-29T00:51:16+00:00

    Greetings,

    My name is Rhaine, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Please try the steps below. Let's reset the Windows update components automatically.

    You can try the following steps below.

    Press Windows + X and click ‘Settings.’

    Go to ‘Update & Security and click on Troubleshoot

    Click on Windows update

    Click ‘Run the troubleshooter’.

    Grant admin permission and follow the troubleshoot wizard to apply fixes

    1. Windows Key + R
    2. Type CMD right click and run as administrator.
    3. Copy and paste each command below, you need to do it one at a time until

    finishes scanning.

    sfc /scannow

    DISM /Online /Cleanup-Image /CheckHealth

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

    Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

    Once done perform Clean Boot

    This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

    1. Open the run box by pressing the Windows Key + R and type msconfig
    2. System Configuration Utility box will open and by default you are on general tab.
    3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
    4. Click on services tab
    5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
    6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
    7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
    8. Disable all application that you're not using. You can simply just click on them and select disable.
    9. Click OK, Apply and close the configuration utility
    10. Restart your pc

    Go to this link and download the Windows update components, after running the fix, restart your pc and install the updates again.

    https://gallery.technet.microsoft.com/scriptcen...

    Once you download the file save the file in your desktop and name it as reset.bat

    Right click and run it as administrator.

    Once done restart your pc and download the updates.

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    I hope the information and steps above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    With Warm Regards,

    Rhaine C.

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  1. Anonymous
    2020-07-31T11:43:10+00:00

    Thanks for the answer!

    The update manager seems to be working in general now, but the feature update to 2004 now gives a 'Download Error - 0x80080005'

    It's the same error code, but in a different place/format to before.

    There is also an Intel Display Driver update that thus far seems to be going successfully.

    I'd appreciate any more help you could offer.

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  2. Anonymous
    2020-07-31T13:24:18+00:00

    I left it a while, it completed the display driver update and the error is gone! The problem seems to be fixed, but I'll post again if anything else happens before the update completely successfully.

    Also a small note on the instructions - the step Once you download the file save the file in your desktop and name it as reset.bat doesn't actually work as Windows will try to run it through Command Prompt rather than through Powershell. Instead you should run it using:

    1. Open the run box by pressing the Windows Key + R and type pwsh
    2. Press Ctrl+Shift+Enter to open as administrator
    3. Type cd ~/Desktop to switch to desktop and press enter
    4. Type ./Reset-WindowsUpdate.ps1 and press enter

    Potentially needing to replace:

    $arch = Get-WMIObject-Class Win32_Processor -ComputerName LocalHost | Select-Object AddressWidth

    With:

    $arch = Get-CimInstance -Class Win32_Processor | Select-Object AddressWidth

    Depending on what Powershell version you're using.

    Thanks for the help!

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