Clean install of windows 10 - MS Keyboard 3050/Mouse 5000 randomly become unresponsive.

Hi Sam. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

Try the MS mouse and keyboard center drivers here:

https://support.microsoft.com/en-us/help/403417...

https://www.microsoft.com/accessories/en-us/dow...

I'll give you everything possible to try for USB dysfunction which we see a lot here:

1. Try all other USB ports to compare.
2. Update your Chipset and USB drivers from the PC maker's Support Downloads web page for your full model number, HP Serial Number, or Dell Service tag from the sticker on PC.
3. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
4. If no newer or this doesn't help, then go to the USB category in Device Manager, open each Enhanced, Hub and Host controller, from Driver tab select Roll back if available, or if not choose Uninstall.

If your keyboard and mouse are USB, first program the power button to effect the needed restart after Rolling back or uninstalling the driver. Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do to choose Shutdown.

5. For external hard drives go into Device Manager reached by right clicking the Start button, find drive under Disk Drives, right click to Uninstall, restart PC to reinstall.

If that doesn't help then plug the external into another PC to see if it is detected, if so copy the files out to a folder on Desktop, return it to problem PC to Delete in Disk Mgmt and reformat as shown here:

http://www.wikihow.com/Format-an-External-Hard-...

6. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

7. Do you know when this started? If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

If this was caused by a Version Update then you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

8. If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Let's go over the steps for Mouse and Keyboard to see if something works:

I will give you everything possible for keyboard problems. If you need help with any steps I'll be standing by here to help you.

Try the Keyboard Troubleshooter at Settings > Update & Security > Troubleshoot.

What also might work is to go into Device Manager, reached by right clicking the Start button, choose the Keyboard device, on Driver tab try Updating the driver automatically.

If this fails from the same location try rolling back or Uninstalling the Keyboard driver, which works in a surprising number of cases where keyboard is messed up by Updates. Restart PC to reinstall driver.

See if the keyboard will work in Safe Mode with Networking, or Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf...

Try resetting the keyboard: http://www.thewindowsclub.com/reset-keyboard-se...

MOUSE -

I will give you everything that works to troubleshoot a mouse. Even if you have tried a step please do it over in sequence. I will be standing by to help as needed.

Try all other ports on the PC, often the front and back will have different USB controllers

When did it last work correctly? What has changed since then? Is there a System Restore point to roll back to before then? http://home.bt.com/tech-gadgets/computing/how-t...

Change the batteries if wireless, try another USB port, reset mouse from button on bottom if available.

Try the mouse in another PC to isolate if it's the mouse or Windows causing this.

Try another mouse in this PC to confirm if Windows is the problem.

Access the Device Manager reached by right clicking the Start button, choose the Mouse, then Driver tab. First try Update this Driver > Automatically, then Roll Back if available. If not choose Uninstall button, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

If this fails then from Device manager try uninstalling the USB controllers, restart PC to reinstall. First program the power button to Shut down the PC at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power button does so you can do the restart from it.

Is there mouse software installed in Settings > Apps > Apps & Features? Uninstall it to see if the problem stops. This is unneeded bloatware.

Adjust the mouse settings in Settings > Devices > Mouse, checking all settings including the Additonal Mouse Options box - check Settings on all tabs.

Report back all results for possible other things to try.

To check if Windows is causing this you can also go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

Update your drivers from the PC maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version which you need anyway and by the most stable method:

https://www.microsoft.com/en-US/software-downlo...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.f that fails then try to Uninstall the driver and restart PC to see if device works now.

Thanks for the gelp Greg. I finished the checklist from step 6 - all was good. I’ll let it roll a few more days and see how it responds to the bios flash before tryinf to roll back the windows version. It may be easier to just leave the wired mouse plugged in, but I’ll have that gnawing at my brain till it gets fixed ;)

Hi again Sam -

Since you're obviously thorough, Compare the install you did with this gold standard Clean Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki... Note the driver steps are so important they are printed in red.

The reason I ask you to do this is because no one of millions who have followed the install in that link has ever come back to report problems that I have seen. It is also a great learning experience that will make you permanently the master of your PC because you will learn what works best and have applied it with your own hands.

Of course the problem could be a hardware issue. Also it could be Version 2004 if your latest Clean Install was using Version 2004 media which is causing a lot of problems that may have affected this hardware. See some of these here:

https://www.zdnet.com/article/windows-10-2004-w...

https://www.ghacks.net/2020/05/28/windows-10-ve...

https://www.forbes.com/sites/gordonkelly/2020/0...

https://www.computerworld.com/article/3232632/h...

If needed, Version 1909 media is available from Microsoft TechBench here: https://tb.rg-adguard.net/public.php. Burn to DVD using WIndows Image Burner or create bootable flash using one of the options here: https://www.tenforums.com/tutorials/2376-create...

keep me posted on your progress as I will be here to help until the case is resolved.

Thanks for the reply Greg.

1. I've tried several USB ports - front and back.

2/3. Whole system is about 15 days old, all chipset, bios, hardware and software drivers are as update as can be (as far as I can tell). Before this response, the only thing that needed an update is the BIOS, which was one update behind and had nothing advertised as USB updates.

4. I have just tried the driver uninstall for the USB hubs and controllers, we'll see if that helps.
5. NA
6. I'll work on that checklist

I've booted into "clean" system (being that this install is 100% fresh there's not much to disable) and still had the problem (prior to the USB uninstall), 

7. This started with the new system build and installation of Windows 10. This keyboard/mouse was previously plugged into my old system running Windows 7 with zero issues. 
8. This is the second clean install. After having this issue for a few days, I used the media creation tool to re download windows and redeploy.