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My fingerprint driver is gone (Acer Aspire A515-43G

Anonymous
2020-07-18T10:46:29+00:00

Hello.

Please I want help in my windows 10.

I'll tell you the whole story, yesterday I had a problem with my windows it was looping in the startup screen. so I have formated the windows using a usb flash which I have booted windows 10 in it so when I formatted it some of my drivers are gone IDK why like fingerprint driver, I tried to download it from Acer website but when I downloaded it, I found a file that had some weird things inside and a cmd called install when I try to open this cmd it closes automatically. I do have a backup to my old windows in a file called Windows.old.

Please help me

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-07-18T11:48:53+00:00

    i tried this but still not working. but i can i put my old windows version in another account on my laptop?

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  2. Anonymous
    2020-07-18T11:22:24+00:00

    Also run Windows update to get all default drivers delivered over this component. Sometimes this is all it takes to fix missing drivers.

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  3. Anonymous
    2020-07-18T11:21:57+00:00

    In some cases this is normal as the commands to copy files only kilobytes in size as some drivers are take no time to execute so the script is finished and the cmd closes.

    If you ran it as admin alread make sure you downloaded the right driver for the right OS, model, OS variant (32 bit, 64 bit) and the newest version.

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  4. Anonymous
    2020-07-18T11:19:20+00:00

    still not working, when I try to open this cmd it closes automatically  in less than 1 second

    , windows is still not detecting any finger scanner compatible

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  5. Anonymous
    2020-07-18T11:01:27+00:00

    Hello Fahad-alj,

    thank you for providing this question.

    I am a seasoned Windows expert with almost a decade in usage and support experience and hope to resolve your problems quickly.

    After you ran the cmd please restart the pc for the driver to load.

    If it didnt work run the cmd again but with shift + rightclick -> Run as admin.

    The subsequent reboot after driver installation should always be done.

    If fingerprint was setup before but is not working now please use this guide:

    https://us.answers.acer.com/app/answers/detail/...

    If you consider your problem solved it would be very good if you marked the answer which helped you so others can find and use this thread.

    If this didn't solve your problem or you need further assistance please answer in this thread and i would be happy to help.

    kind regards

    F. Grobusch

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