Windows 10 BSOD while booting "SYSTEM_PTE_MISUSE"

Hi Cyrene_27-

I'm Kevin B. Independent advisor and a Windows user like you. i do apologize for the inconvenience having a blue screen issue on your Windows, Let me go ahead and help you sort things out.

One of the possible reason why your having this issue is because of system file corruption on your system or hardware failure on your device. There are a lot of ways to remove this kind of error on your system.

Kindly run this command to might fix the system corruption on your Windows.

Please try the followings steps below.

1. Windows Key + R
2. Type CMD right click and run as administrator.
3. Copy and paste each command below, you need to do it one at a time until

finishes scanning.

sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Note: While the command is running, it's expected to see the process stuck at particular percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any corrupted files in the local image for Windows 10 as necessary.

Also, kindly minimize the running services on your computer to see if some of your third party applications cause the freezing concern.

Press Windows key + R

Type: msconfig then press enter

On the system configuration window go to services tab

Check hide all Microsoft services on the lower left corner of the window.

Click disable all

Click apply then okay.

It will ask you for restart and kindly restart your computer to apply the changes.

If that doesn't work run the blue screen troubleshooter on your control panel.

Press Windows key and type control panel

On Control panel go to troubleshooting

Under troubleshooting click on View All

Right click on Blue Screen option and run it as Administrator.

Click/tap on the Advanced

Check the Apply repairs automatically box, and click on Next.

The troubleshooter will now start detecting problems you may have with blue screen errors.

If problems were identified, then follow any given instructions to continue troubleshooting.

Hope this will help and have a blessed day!

Thanks.

Kevin B.

Independent advisor

Hello Cyrene_27  :-)

Thanks for providing the minidump.  The analysis of the most recent dump in WinDBG provides the following information:

SYSTEM_PTE_MISUSE (da)
A driver has corrupted system PTEs.
Set HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\TrackPtes
to a DWORD 3 value and reboot.  If the same bugcheck occurs again the stack trace will
identify the offending driver.
Arguments:
Arg1: 0000000000000002, The number of PTE mappings being freed is incorrect.
Arg2: ffffcf0ba27e4010, Address of internal lock tracking structure.
Arg3: 00000000000bfc01, Number of PTEs the system thinks should be freed.
Arg4: 0000000000000001, Number of PTEs the driver is requesting to free.Are you able to edit the registry and make the edit suggested above?  If so please post a new BSOD if the crash reoccurs. Make a backup of the registry before editing it just in case anything goes wrong.  https://support.microsoft.com/en-gb/help/4027573/windows-10-open-registry-editorhttps://support.microsoft.com/en-us/help/322756/how-to-back-up-and-restore-the-registry-in-windows

Hi Cyrene_27-

Thank you for your response and i do apologize and it didn't work on your end.

We need to access your BIOS settings and turn off your PTT security.

To do that kindly restart your computer and during boot, press F2 to enter BIOS.

• Security tab.
• PTT Security section and uncheck the “PTT On” box.
• save and exit or restart the computer again and see if it will work.

Sometimes F2 will not work depends on the manufacturer you may try to press F12, F8 or delete button to enter BIOS.

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor

Hi. You'll need to create the TrackPtes value.

Right click on some empty space on the right hand pane shown in your screenshot and select:

• new DWORD (32-bit) value
• name it TrackPtes (case sensitive)
• Double click on TrackPtes and change the value to 3 (either hex or decimal)

Hi! I already tried your solution but I can't find any "TrackPtes" or with the same value under that folder. https://imgur.com/2QQ2eoJ