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is there windows hello face recognition DELL Insprion: 5593 and how to add it

Anonymous
2020-07-28T04:36:20+00:00

In my inpiron there is windows hello fingerprint, pin and  my camera is also working fine but my windows hello face recognition is not working it is showing

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. DaveM121 (2) 13,460 Reputation points Volunteer Moderator
    2020-07-28T10:01:46+00:00

    Hi Manish

    The DELL Inspiron 5593 does not have a webcam that supports Windows Hello facial recognition, that functionality requires an Infrared or 3D webcam

    Here is a list of Dell devices that support Windows Hello

    https://www.dell.com/support/article/en-ie/sln298266/windows-10-hello-facial-recognition-feature-supported-systems-and-requirements?lang=en

    2 people found this answer helpful.
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  1. Anonymous
    2020-07-28T05:42:19+00:00

    It did not work

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  2. Anonymous
    2020-07-28T05:34:42+00:00

    Hello Manish,

    Thanks for the update.

    Can you please try to reset the Windows Hello Biometric Database? Please see steps below:

    1. Press Windows key + R, to open Run dialog box.
    2. Type services.msc and click on OK.
    3. Look for Windows Biometric Service, double click on it and click on Stop.
    4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
    5. After taking a backup of the files, delete all the files.
    6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
    7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.

    [Source of information]:

    ( Nikhar_K - https://answers.microsoft.com/en-us/windows/for... )

    Please let me know if you need further assistance.

    Keep safe always.

    Sincerely,

    Antonio

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  3. Anonymous
    2020-07-28T05:02:55+00:00

    I have this folder

    Should I uninstall and reinstall the optnol feature

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  4. Anonymous
    2020-07-28T04:47:02+00:00

    Hello Manish,

    I am Antonio, a Microsoft Community independent advisor, a Windows 10 and Microsoft office user like you. I hope I can help you on your concern.

    Please check if you have the C:\Windows\System32\WinBioPlugIns\FaceDriver folder, if not, you need to install the optional feature "Windows Hello Face".

    Steps:

    1. Open Settings -> Apps
    2. Click 'Manage Optional features'
    3. Click 'Add a feature'
    4. Select 'Windows Hello Face' from near the bottom of the list and Install it
    5. Reboot after the installation is complete

    Now Windows Hello Face should detect your Windows Hello compatible camera, assuming its drivers and everything else are working properly.

    [Source of information]:

    ( Asmodian3- https://answers.microsoft.com/en-us/surface/for... )

    You're response is highly appreciated. Please let me know if the issue is fixed, if not, we will find another way.

    Please let me know if you need further assistance.

    Keep safe always.

    Sincerely,

    Antonio

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