Share via

after windows 10 update, touch screen will not work

Anonymous
2020-07-09T02:06:35+00:00

I have tried so many things that im at my wits ends.

Tried uninstalling updates, tried going back to a restore point, tried to factory reset (hp desktop -it will not let me factory rest- reset fails)

The device manager shows all drivers and allows touch screen to work when device is in safemode with networking ONLY no other mode shows all the hid devices in bold/enabled

When logged into my user account, if I use "show hidden drivers" all the drivers that are needed for touch screen appear but are grayed out.

I can check for updates for the drivers but system says there are no updates.

There is also no option to enable the drivers only to uninstal or update when right clicking 

I am at a loss and am beyond frustrated. 

Any suggestions?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-09T02:41:31+00:00

    I restarted it but the issue is still the same

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-07-09T02:11:35+00:00

    Hi,

    My name is Mohammed Shuaib, an Independent Advisor and I understand from the description that touch screen not working after the windows update. Please follow the below steps to resolve the issue.

    Fix #1:

    Step 1:

    Go to search box next to Windows icon and type CMD

    Step 2:

    Right-click on Command Prompt and select Run As Administrator

    Step 3:

    Type msdt.exe -id DeviceDiagnostic and press enter.

    Regards

    Shuaib

    Independent Advisor

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-07-09T02:57:34+00:00

    Hi,

    I understand that the previously provided solution didn't work so as the next step in solving your issue I would suggest you follow the below.

    Fix #1

    Step 1:

    On the login screen click on Power icon on the right corner

    Step 2:

    Press Shift Key and press hold and then click Restart (This will restart the system in recovery mode)

    Step 3:

    In the recovery bluescreen options you’ll need to click (or tap) the Troubleshoot option

    Step 4:

    Then click on Refresh your PC (Selecting this option keeps data and Windows default programs safe but the programs which you have downloaded and installed or from CD/DVD needs to be re-installed)

    Regards

    Shuaib

    Independent Advisor

    0 comments
  4. Anonymous
    2020-07-09T02:31:56+00:00

    Hi,

    Can you please restart the system now and see if the touch screen is working or not

    Regards

    Shuaib

    Independent Advisor

    0 comments
  5. Anonymous
    2020-07-09T02:29:01+00:00

    Hi,

    My name is Mohammed Shuaib, an Independent Advisor and I understand from the description that touch screen not working after the windows update. Please follow the below steps to resolve the issue.

    Fix #1:

    Step 1:

    Go to search box next to Windows icon and type CMD

    Step 2:

    Right-click on Command Prompt and select Run As Administrator

    Step 3:

    Type msdt.exe -id DeviceDiagnostic and press enter.

    Regards

    Shuaib

    Independent Advisor

    There was a problem detected for, 

    Unknow usb device (port reset failed) has error

    But the trouble shooter can't identify the problem

    When i view detailed information, 

    issue not present

    shows for all listed issues checked

    0 comments