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Every so often (may be a few hours or a few days) my system will freeze (I don't sleep/hibernate but when monitors have been turned off by power saving settings, I'm unable to get the monitors (or computer) to respond. No obvious BSOD error but since monitors won't turn on it's hard to say. Event Viewer shows an Error of an unexpected system shutdown at X:XX:XX XM but looking at the logs at that time there are some minor warnings before AND AFTER that time (which makes no sense if the system actually shut down then) relating to Outlook OAB download failure...but nothing else. Event log link below:
Guessing there is a driver conflict somewhere but it's beyond my skills to read/diagnose dump files. Can anyone help find the problem? Note I thought that the conflict might have been with the camera driver/Windows Hello Face so I disabled that and also disabled some Dell proprietary thermal management software...but crashes continue to happen.
TIA
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Type "task" into the Taskbar searchbar and then click on "Task Scheduler." You will see "Active Tasks" on that main screen. You can scroll through that list and double-click any items you feel like disabling. When you double-click you will be taken to the folder where it's located. Right-click the task and then disable it.
Have you tried a clean boot of Windows to determine if it's third-party software that's causing your problems? https://support.microsoft.com/en-us/help/929135...
Well...there are 138 active tasks and none are obviously shutting down the system and given that the shutdowns are intermittent (every few hours to every few days) it's not practical for me to disable all of them and start enabling one by one to see if one of the tasks is shutting down the machine. These are either Windows tasks or tasks of installed valid apps like Adobe, Office, Nvidia, etc., as near as I can tell.
Hello I am an independent advisor for the Microsoft community. Event ID 6008 is for a forced shutdown. Something is forcing your computer to shutdown and it might be a remote shutdown command from the server. I found an article that stated there was a work around but that it's no longer available. They suggested upgrading to Windows 10 to resolve the issue. Obviously we can't do that since you are already running the latest version. Do you know how to check your task manager to see if there is a task that forces a shutdown after a specified amount of time?
I'm not aware of any way to check task manager to identify a "task that forces a shutdown after a specified period of time". Am I mentioned in my original post, I think a driver conflict is most likely (more than an app that is intentionally shutting down the system periodically).
Hello I am an independent advisor for the Microsoft community. Event ID 6008 is for a forced shutdown. Something is forcing your computer to shutdown and it might be a remote shutdown command from the server. I found an article that stated there was a work around but that it's no longer available. They suggested upgrading to Windows 10 to resolve the issue. Obviously we can't do that since you are already running the latest version. Do you know how to check your task manager to see if there is a task that forces a shutdown after a specified amount of time?
