Unable to scan using Ricoh Scanner

Didn't work...any other ideas???

Hi Kim,

Sorry for the delay in response as we were researching on this issue.

Regarding, System Restore button is greyed out that is because there might not be any system restore point created on the PC.

We would like you to perform these steps and let us know the result.

Step 1: Turn on SMB feature.

1. Press Windows + R key together on your Keyboard.
2. Type appwiz.cpl on the Run command and click Ok.
3. Click on 'Turn Windows Features On or Off' from the left pane.
4. Please scroll down and under SMB 1.0 CIFS File Sharing Support, check the boxes next to SMB 1.0/CIFS Client and SMB 1.0/ CIFS Server. If the boxes are already ticked, please uncheck the box and check it again.
5. It will ask you to restart your Computer. Please Restart it.

Step 2: Enable Windows fax and Scan

1. Press Windows Logo key + R, to open Run dialog box.
2. Type optionalfeatures and click on OK.
3. Expand Print and Document Services.
4. Check Windows Fax and Scan and click on OK. (If it is already checked, uncheck it restart the computer and check it back.)

Also, refer this article as an additional information: Install and use a scanner in Windows 10

Regards,

Aditya Roy

Microsoft Community – Moderator

Hi,

Thank you for writing to Microsoft Community Forums.

We understand that you are unable to scan using the Ricoh scanner after Windows 10 Update. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type winver in Windows search/Run command)
• What is the make and model of the PCs?
• What is the model number of the Ricoh scanner?
• How is the scanner connected to the PCs? (Wired/Wireless)
• Are the PCs connected to a domain/organization network?
• What is the KB number of the update installed prior to this issue?

Meanwhile, we would recommend you to update the Scanner driver. Please refer this article to update the driver: Update drivers in Windows 10

Also refer this article for additional troubleshooting:

Fix printer connection and printing problems in Windows 10

Install and use a scanner in Windows 10

You may also would like to install the RICOH Driver Utility and that helps.

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator

Good Morning,  Please see my answers below in red.  Thank you very much for your help.  We did try the fixes and they didn't seem to work.  Please let me know our next steps.  Thanks again for your help.  KIm