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Getting Bug Check Issue Causing frequent BSOD.

Anonymous
2020-07-10T15:01:25+00:00

Getting the following error in the  event log:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffff9109887dd100, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: bb069790-7648-4f15-af2c-49372b6b8a11.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Jan J.23 13,410 Reputation points Independent Advisor
    2020-07-10T18:29:53+00:00

    I check the DMP files and the driver verifier detects this "WRCore.x64.sys". This driver is related to the Webroot antivirus. Uninstalling this application should fix the issue or contact their support about the issue.

    3 people found this answer helpful.
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  2. Anonymous
    2020-07-10T17:47:00+00:00

    Ok I ran the driver verifier and it crashed.  Files are located in:

    https://1drv.ms/u/s!AoCeauMqkL0YlR2yfl4JrmUDGaJ9?e=JD5rag

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  3. Jan J.23 13,410 Reputation points Independent Advisor
    2020-07-10T15:53:40+00:00

    Hi and thanks for reaching out. My name is Jan. I'm an independent Microsoft Advisor and a user like you. I'll be happy to help you out today

    It is caused by ntoskrnl.exe. This is caused by corrupt drivers or can be a hardware issue.

    Please install all the latest drivers on your PC from the manufacturer's site. Then create a backup so if somethings go wrong you already have it.

    Please refer the following support article:

    https://support.microsoft.com/en-us/help/14238/...

    To verify which device driver crash

    Driver verifier

    answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

    To turn off verifier open CMD as an administrator then type: verifier /reset

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  4. Anonymous
    2020-07-10T15:29:29+00:00
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  5. Jan J.23 13,410 Reputation points Independent Advisor
    2020-07-10T15:05:28+00:00

    Hi and thanks for reaching out. My name is Jan. I'm an independent Microsoft Advisor and a user like you. I'll be happy to help you out today.

    Please upload the minidump files so we can review it further.

    Here's how you can share dump files in the community.

    https://answers.microsoft.com/en-us/windows/for...

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