Camera Driver Installation

Hello Brian_Ung,

I'm John an Independent Advisor and a Microsoft user like you. I want to apologize if you encountered this issue. I understand you have a problem with your laptop camera. What is the make and model of your device?

Some laptops have a privacy switch or a camera shutter key that can be used to turn off your webcam and prevent it from being used.

Camera Privacy Switch located at the right side of the laptop

Camera Shutter Key located on the keyboard

Please try to press FN+F6 or CTRL+F8, F10. or try other F key combinations.

Open Device Manager > Under View tab > Show hidden devices

Expand Camera > Check if you can see your camera device

Please try to check this support article if it helps

https://support.microsoft.com/en-us/help/13753/...

You may also consider to Perform a System Restore on an earlier date which the camera was still working fine.

Press Start

Search for Create a restore point, and click the top result to open the System Properties.

Click the System Restore button.

Choose a different restore point. Click the Next button.

Select the restore point that you want to use on your computer. You can check the box "Show more restore points"

Click Next then Finish

Kindly let me know if this helps or if you have any further concerns.

Sincerely

John DeV

Independent Advisor

Hello Brian_Ung,

Thank you for updating me that information. I'm sorry it didn't resolve the issue. Have you tried to turn on any camera shutter key on your keyboard? When was the windows update took place? You may also try to install the recent chipset drivers if it helps.

Check if you have HP support assistant on your computer. Please try to run it.

You can also download HP support assistant on this link under Software Solutions

https://support.hp.com/ph-en/drivers/selfservic...

Kindly let me know if this helps or if you have any further concerns.

Sincerely

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello John,

The make is an HP Spectre x360 Convertible 15-ch0xx. There is no privacy switch for the camera. When I open up device manager and clicked "hidden devices", no camera was shown in either cameras or imaging device. The camera is nowhere to be found. Perhaps a system restore is the best option?

-Brian

Hello Brian_Ung,

Thank you for updating me that information. I'm sorry it didn't resolve the issue.

Have you tried to install the webcam driver from this link?

https://support.hp.com/ph-en/drivers/selfservic...

HP PCs - Webcam Troubleshooting (Windows 10, 8)

https://support.hp.com/ph-en/document/c03430151

Yes. If you have a system restore points on an earlier date before the issue occurred, Kindly proceed.

Kindly let me know if this helps or if you have any further concerns.

Sincerely

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello again,

Yes, I tried to download and install the camera driver from that website. However, when I tried to do a system restore, there were no restoration points when the camera is functioning. I don't know which option to proceed to fix this camera issue. The camera was working months ago but now it doesn't. In fact, the laptop's motherboard was faulty so I had to replace it with a new one. Maybe that contributed it to the issue? I just need help installing the camera driver from that website which is the manufacturer's. 

-Brian