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AirPod Pros Keep Cutting In and Out

Anonymous
2020-07-14T03:01:40+00:00

I have a pair of AirPod Pros that I've had for a couple of weeks. Every time I connect them, the audio is fine but then a few seconds later the audio keeps cutting in and out.  I have tried everything from disconnecting to reconnecting them, updating my Bluetooth driver, and trying everything I've found online but nothing works. The AirPod Pro's work perfectly fine on my phone, but not on my computer. And it's not just YouTube that I'm having the problem with, I tried using Spotify and Netflix with my AirPod Pro's and the audio keeps cutting out there as well. It's extremely frustrating, so if someone could help me I would appreciate it a ton.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-10-02T02:33:00+00:00

    I have the same issue, I just bought these airpod pros today, and they will work from anywhere to 1 to 5 min, then crackle and turn off. I can then select them again and they will do the same thing over and over again. This is the most over priced garbage ear buds I have ever bought.

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  2. paulr0511 44,605 Reputation points Independent Advisor
    2020-07-15T01:43:38+00:00

    Hi KatrinaJane18, is this also happening when you try your Airpods on a different computer?

    Kindly check the steps below and see if you can change a couple of audio settings on your PC and check if it will have a different result.

    • Find the audio logo in the bottom right corner, Right Click on it choose Sounds.
    • On the top bar press Playback there should be ”xxxx Airpods Hands-Free” Right click on that device and disable it.
    • Right click on ”xxxx Airpods Stereo” choose Properties go to the far right on the top Surround Sound or whichever is in there then click on that and from there choose Windows Sonic for Headphones

    30+ people found this answer helpful.
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  3. Anonymous
    2020-11-15T17:54:26+00:00

    I wouldnt say they are garbage. My Airpod Pros work perfectly with my iphone, ipad and Macbook Pro but not with my PC. Im not sure if its some kind of bluetooth or Windows compatibility issue but I get the same problem as the original poster. Mine connect to the PC for a second or two then crackle and cut out. Really frustrating because the earphones work fine with Apple products but not with PC. Hopefully there’s some kind of fix which can be implemented soon.

    20+ people found this answer helpful.
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  4. Anonymous
    2020-12-06T07:37:50+00:00

    What work for me , I have just Airpod , I go to setting > update&security > troubleshoot > playing audio > run the troubleshoot > turn off sound effect and enchancements , yes , open audio enchancements and turn it off . That fix for me , im on Surface Pro 7 Window 10

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  5. Anonymous
    2020-10-02T05:55:01+00:00

    Mine started doing this same thing since the latest firmware update. Frustrating!

    Have you found a fix by any chance?

    20+ people found this answer helpful.
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