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Updates Windows 10 and NO WIFI (Realtek Wifi RTL8187 not recognized)

Anonymous
2020-07-09T08:02:21+00:00

Hello,

after Windows 10 lasts updates,my WIFI doesn't work.  My network wifi card doesn't appears in the material's list.

I have tried to uninstall the updates but now, my wifi network card is still not recognized.

My wifi network card is REALTEK RTL8187 Wireless 802.11

I have tried to install lasts drivers of Realtek but it doesn't work.

I have tried to reinstall Windows but it doesn't work.

I am very angry against Microsoft because the updates was not adapted with my PC, and now i have no Wifi and i need my laptop for working.

Please Microsoft, can you help me ?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-07-09T08:10:47+00:00

    Hi,
    So I can help you further please can you confirm the make/model and serial number of your machine.
    If a custom build please can you confirm the make/model of motherboard.

    3 people found this answer helpful.
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  2. Anonymous
    2020-07-09T14:07:16+00:00

    Hello,

    In device manager can you right click on the WiFi card.

    Choose to uninstall device.

    Check the option with Delete the driver software for this device and hit the uninstall button.

    Then can you restart the PC

    See if it detects a new driver and if an error what code.

    Thanks

    1 person found this answer helpful.
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  3. Anonymous
    2020-07-09T13:19:13+00:00

    Thanks for your help. I have done all those steps but the problem is still here.

    This is what i can see :

    (it says that my device Realtek "is not connected to the computer", and that i have to connect it).

    1 person found this answer helpful.
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  4. Anonymous
    2020-07-09T09:32:12+00:00

    Hello

    From your response it looks to be a ASUS VivoBook X540YA

    Your BIOS does look to be outdated 17/05/2017

    Please install the following (in order below)

    BIOS Version 323

    https://dlcdnets.asus.com/pub/ASUS/nb/X540YA/X5...

    Chipset Version V26.20.11022.11001

    https://dlcdnets.asus.com/pub/ASUS/nb/DriversFo...

    Wireless Version V2024.0.4.208

    https://dlcdnets.asus.com/pub/ASUS/nb/DriversFo...

    LAN Version V10.037.1028.2019

    https://dlcdnets.asus.com/pub/ASUS/nb/DriversFo...

    Hope this helps!

    Feel free to ask back any questions and let me know how it goes.

    Standard Disclaimer: There may be links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    1 person found this answer helpful.
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  5. Anonymous
    2020-07-09T09:08:23+00:00

    Hello Nigel,

    Here are some screenshots of my laptop's configuration and my problem for Realtek Wireless.

    Thank you.

    1 person found this answer helpful.
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