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Cannot Remove Program:Win32/Contebrew.A!ml" from Windows security app

Anonymous
2020-07-31T16:42:47+00:00

I'm trying to remove this file because the security app says its potentially unwanted software but every time I try to remove it nothing happens.

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Ferdinand Nanalig 29,180 Reputation points Independent Advisor
    2020-07-31T17:35:00+00:00

    Its possible that the virus has already been removed. Please try to clear the Quarantine files and protection history.

    And also please boot to safemode and run a full scan of Malwarebytes from there.

    Here is how to boot to safemode

    https://support.microsoft.com/en-ph/help/12376/...

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  1. Anonymous
    2020-07-31T17:03:50+00:00

    It brings me here when I select them.

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  2. Reza-Ameri 45,811 Reputation points Volunteer Moderator
    2020-07-31T16:47:09+00:00

    Which option are you selecting?

    Try click on Remove or Quarantine and see what happens?

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  3. Ferdinand Nanalig 29,180 Reputation points Independent Advisor
    2020-07-31T16:45:34+00:00

    Hi there HaydenKennett, I will be your Independent Advisor for today, I hope we can both resolve your problem.

    If Windows Defender cannot remove the virus, please follow the steps below.

    Lets start by downloading the free version of Malwarebytes, it is a freeware that you can use to scan, detect and delete viruses like the one you currently have.

    You can download the free version from this link

    https://www.malwarebytes.com/

    Once installed please make a full scan. You may remove this software once you are done with it.

    And follow these additional steps.

    To get rid of it we need to check first where the file is located most likely it is hiding in one of your folders.

    If it pops up do not close it instead open up the Task Manager, click on more details below then look for the open process associated with the pop up, if you cant see it in the process tab go to the details tab and look for that process then if you see right click it and then go to file location and then once you have located the file delete it.

    Remove temp files and unwanted addons in internet explorer.

    Go to start type in Internet options, Under General, Browsing History click Delete, Tick the box for Temporary file, History and Cookies then click delete. Go to the Programs Tab then click on manage add-ons, look for any unusual addin there then remove it.

    Uninstall an unwanted application in Programs and features,

    Go to start type in Control Panel, then go to Programs and then programs and features then go to the list of the programs look for anything unusual or any application that you are not aware right click then uninstall.

    Delete Temporary files off Windows 10.

    Tap Windows Key then R on your keyboard, on the Run box type in %temp% then press enter.

    Once it is up highlight all then delete, if there is a file open that cant be deleted just skip it.

    Hope this helps.

    URL Disclaimer please read.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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