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Microsoft Store Code: 0x80131500

Anonymous
2019-11-15T20:52:36+00:00

Hi,

I have two problems and I think they're related to each others:

  1. Microsoft Store isn't loading and the error code is "0x80131500". That's only on my current user. When I tried to create a new user, it worked properly.

I have tried clearing cache and troubleshooting, but nothing worked.!

2. Region settings has something wrong! I can't select any region because there is no region!

Windows 10, Version 1909 (OS Build 18363.476)

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Kapil Arya 37,796 Reputation points Volunteer Moderator
2020-08-14T10:49:35+00:00

Hello, 

Make sure you've enabled required TLS 1.0, 1.1, 1.2 protocols: 

  1. Press Windows Key + R and type inetcpl.cpl in the Run dialog box, to open Internet Properties. 
  2. In Internet Properties window, switch to Advanced tab. Under Settings, scroll to Security heading. Beneath it, you need to enable these options: 

Use TLS 1.0 

Use TLS 1.1 

Use TLS 1.2 

Note: Uncheck Use SSL 3.0.

  1. Click Apply followed by OK to save your settings. 

If issue still persists, try re-registering Store app. Perform these steps: 

  1. Search for Windows PowerShell using Cortana or Windows Search. 
  2. From results, right click on Windows PowerShell and select Run as administrator. 
  3. Then type following command and press Enter key: 

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 

Let the command complete. 

  1. Close Windows PowerShell. 

Hope this helps!

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  1. Anonymous
    2020-03-23T03:14:55+00:00

    Micxrosoft Store Error Code: 0x80131500

    Great chance to solve the problem

    First of all, I am really sorry to reply you late due to the Coronavirus.

    Anyway, my problem is fixed by check the 

    click Internet Options. Select Advanced, check Use TLS1.0, Use TLS1.1 and Use TLS 1.2 in Settings

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  2. Anonymous
    2020-04-20T18:37:14+00:00

    Hi

    Having this same issue,

    Have checked that TLS 1.1-1.3 are all ticked

    Have offloaded the store and re-installed

    cleared the cache

    checked the hosts file is not corrupted

    reset the firewall

    nothing works, any ideas would be appreciated

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  3. Anonymous
    2020-03-21T01:54:33+00:00

    Hello, tried all of those. Been working on this for 9 hours so far. Tried a fresh install of Windows, no luck,

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  4. Anonymous
    2019-11-15T20:58:52+00:00

    Hi KH. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

    I'll give you everything possible to repair the store. Even if you've tried a step please do it over in this sequence. If nothing works then you may have already found the problem since we see Account Corruption here every day and the only fix is to replace the account:

    1. Try updating Store apps: https://support.microsoft.com/en-us/help/402625...
    2. Make sure you have the latest Windows 10 version 1903 in Settings > System > About and if not skip to Step 10 to install it by the most stable method.
    3. See if the fixes here help: https://www.pcworld.com/article/3053099/windows...
    4. Try running the Windows Store apps Troubleshooter at Settings > Update & Security > Troubleshoot.
    5. Try resetting the Store cache: http://www.thewindowsclub.com/reset-windows-sto...
    6. If that fails go to Settings>Apps and highlight Microsoft Store, choose Advanced Settings, then Reset. After it resets, restart PC.
    7. If that fails then reinstall Store. Type CMD in Start Search, right click Command Prompt result to Run as Administrator, copy the following code and paste it into the box using the Edit tools from Box's top left dropdown menu, press Enter:

    PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *WindowsStore*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

    1. Clear the LocalCache Folder: Open Run by pressing the Windows key + R hotkey.

    Copy and paste %localappdata% in Run and click OK.

    Open Packages> Microsoft.WindowsStore\_8wekyb3d8bbwe > LocalCache folder.

Press the Ctrl + A hotkey to select all content within the LocalCache folder.

Press the Delete button.
    1. If these all fail then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account because of the serious and persistent problem with corrupted accounts. Then continue with the other steps to go over your install most thoroughly.

    1. If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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