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Bluetooth and Pairing the Microsoft Sculpt Touch Mouse

Anonymous
2020-08-30T02:01:07+00:00

I updated my Surface Pro 6 to Windows 10 version 2004 OS build 19041.450 and I now can't pair the Microsoft Sculpt Touch Mouse.  I have tried the troubleshooter, the deleting with a reboot and the updating of the Sculpt Touch driver in device manager and I still can't pair this mouse.  When I activate the pairing on the mouse and select 'Add Bluetooth or other device' and finally select 'Bluetooth', nothing happens: no mouse selection is presented.

I also have a Microsoft Surface Mouse and Surface Keyboard that are paired.  They were paired before updating to version 2004 and remained paired after the update.  I don't dare unpair to test pairing them in version 2004 because if they won't pair then I would not have a mouse and/or keyboard.

I paired with no problem my Microsoft Sculpt Touch Mouse to my iPad 10.5 running iOS version 13.6.1 with no problems immediately after failing to pair to Windows 10 version 2004.

Can someone help me?

Thanks.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-30T09:05:33+00:00

    Ok sure will wait for your feedback.

    Regards

    Shuaib

    Independent Advisor

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  1. Anonymous
    2020-08-30T06:40:49+00:00

    Hi Ralph,

    As per the Windows 10 2004 release information, there was a known issue connecting multiple Bluetooth devices and for the same Microsoft has released the patch KB4568831 on August 13th, 2020 which will fix the issue. Before updating this patch's latest servicing stack update has to be installed, please find below the links to download both the updates.

    Servicing Stack Update:

    https://www.catalog.update.microsoft.com/Search...

    Multiple Bluetooth Devices Fix Update:

    https://www.catalog.update.microsoft.com/Search...

    Windows 10 2004 Known issues release Information:

    https://docs.microsoft.com/en-us/windows/releas...

    Let me know the status after performing the above.

    Regards

    Shuaib

    Independent Advisor

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  2. Anonymous
    2020-08-30T06:07:34+00:00

    Neither fix worked.

    Shuaib, when I click on Bluetooth in the 'Add a device' dialog a device name appears briefly then goes away, after a time it again appears briefly, then goes away; this keeps repeating.  The device name is 'midea_b0_0617' (between the quote marks).  This also happened previously before I tried your Fix 1 and fix 2.  I have never seen this name before installing Windows 10 version 2004.

    Thanks for helping.

    Best regards,

    Ralph

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  3. Anonymous
    2020-08-30T05:27:21+00:00

    Hi,

    My name is Mohammed Shuaib, an Independent Advisor and I'm here to assist you with the issue of Bluetooth Mouse pairing. Please follow the below to fix the issue.

    Fix #1:

    Step 1:

    Go to search box next to Windows icon and type CMD

    Step 2:

    Right-click on Command Prompt and select Run As Administrator

    Step 3:

    Type msdt.exe -id DeviceDiagnostic and press enter.

    Step 4:

    Click Next on the Hardware troubleshooter wizard.

    Step 5:

    Restart PC

    Fix #2

    Step 1:

    Go to the Search box next to Windows Icon & type Troubleshoot.

    Step 2:

    Under Find and Fix other problems select Bluetooth

    Step 3:

    Then click on Run the Troubleshooter

    Step 4:

    Restart the PC

    Let me know the status after performing the above.

    Regards

    Shuaib

    Independent Advisor

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  4. Anonymous
    2020-08-30T03:02:52+00:00

    I can't connect to turn on bluetooth

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