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Microsoft Bluetooth Mouse RJN-00001 idle time and lag on wake

Anonymous
2020-08-25T09:49:50+00:00

System Spec

  • Windows 10 Version 2004 ( Build 19041.450 ) 
  • Microsoft Mouse & Keyboard  Center 12

Devices

  • Microsoft Bluetooth Mouse RJN-00001 
  • Bluetooth dongle ( Generic Bluetooth Radio ) Version 04, LMP 06

Hello, I am currently using your latest Microsoft Bluetooth mouse for my PC. 

I am finding that every 10 to 20 seconds idle, the cursor freezes for a slight seconds, therefore really disrupting my experience while using the mouse. I looked into the forums and found that it has got to do with power saving in device manager, so I untick the boxes that says "Allow the computer to turn off this device to save power" in every devices that has power saving tab in device manager, included are:

  • Human Interface Devices ( Bluetooth Low Energy GATT Compliant Device & USB Input Device ) 
  • Universal Serial Bus Controllers ( Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft), USB Root Hub (USB 3.0) )  
  • I even change the startup type of Bluetooth Support Service in the service manager App  to "Automatic" from "Manual". 
  • I also disable USB selective suspend in the advanced settings of power plan.
  • I did perform a clean boot installation twice 

None of the above method works to eliminate the slight freezing on the cursor. that means the mouse still sleep after 20 seconds of inactivity

Questions:

  • Does this power saving feature is hardcoded into the mouse firmware ? 
  • Will Microsoft application such as Mouse & Keyboard Center provide a feature to disable this power saving manually in the future ? 
  • Is there any workaround to eliminate its power saving feature ?  

Thank you

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-08-26T06:18:51+00:00

    Apologies if that didn't work as well.

    Let's see if someone else has a better idea with regards to this issue.

    Regards

    Shuaib

    Independent Advisor

    0 comments
  2. Anonymous
    2020-08-25T10:56:52+00:00

    Hi,

    I understand the above solutions didn't work so as to the next step in solving your issue I would suggest you follow the below.

    Fix #1

    Step 1:

    Go to the Search box next to Windows Icon & type Troubleshoot.

    Step 2:

    Under Find and Fix other problems select Power

    Step 3:

    Then click on Run the Troubleshooter

    Step 4:

    Restart the PC

    Fix #2

    Step 1:

    Go to search box next to windows icon and type "Power & sleep settings"

    Step 2:

    Click on "Choose what the power buttons do" option

    Step 3:

    Now click on "Change settings that are currently unavailable".

    Step 4:

    Disable Turn off fast startup (recommended), Sleep, and Hibernate options. Click on the Save changes button.

    Fix #3:

    Step 1:

    Go to search box next to windows icon and type "Edit Power plan"

    Step 2:

    Click on Change Advanced Power Settings

    Step 3:

    Expand Sleep & then expand Sleep after setting the value to 0 (Zero) or Never.

    Step 4:

    Click Apply and then press OK.

    Step 5:

    Click Save Changes if appears & then Restart PC

    Let me know the status after performing the above.

    Regards

    Shuaib

    Independent Advisor

    Fix #1

    Done and it didnt resolve the issue

    Fix # 2 

    already like that in the beginning

    Fix #3

    again, already like that in the beginning

    0 comments
  3. Anonymous
    2020-08-25T10:34:21+00:00

    Hi,

    I understand the above solutions didn't work so as to the next step in solving your issue I would suggest you follow the below.

    Fix #1

    Step 1:

    Go to the Search box next to Windows Icon & type Troubleshoot.

    Step 2:

    Under Find and Fix other problems select Power

    Step 3:

    Then click on Run the Troubleshooter

    Step 4:

    Restart the PC

    Fix #2

    Step 1:

    Go to search box next to windows icon and type "Power & sleep settings"

    Step 2:

    Click on "Choose what the power buttons do" option

    Step 3:

    Now click on "Change settings that are currently unavailable".

    Step 4:

    Disable Turn off fast startup (recommended), Sleep, and Hibernate options. Click on the Save changes button.

    Fix #3:

    Step 1:

    Go to search box next to windows icon and type "Edit Power plan"

    Step 2:

    Click on Change Advanced Power Settings

    Step 3:

    Expand Sleep & then expand Sleep after setting the value to 0 (Zero) or Never.

    Step 4:

    Click Apply and then press OK.

    Step 5:

    Click Save Changes if appears & then Restart PC

    Let me know the status after performing the above.

    Regards

    Shuaib

    Independent Advisor

    0 comments
  4. Anonymous
    2020-08-25T10:30:07+00:00

    Hi,

    My name is Mohammed Shuaib, an Independent Advisor and I'm here to assist you with the issue of Bluetooth mouse cursor freezing when it's idle. Please follow the below to fix the issue.

    Fix #1:

    Step 1:

    Go to search box next to Windows icon and type CMD

    Step 2:

    Right-click on Command Prompt and select Run As Administrator

    Step 3:

    Type msdt.exe -id DeviceDiagnostic and press enter.

    Step 4:

    Restart PC

    Fix #2

    Step 1:

    Go to the Search box next to Windows Icon & type Troubleshoot.

    Step 2:

    Under Find and Fix other problems select Bluetooth

    Step 3:

    Then click on Run the Troubleshooter

    Step 4:

    Restart the PC

    Let me know the status after performing the above.

    Regards

    Shuaib

    Independent Advisor

    Hey, Thank You for replying on such short notice, really appreciate it. 

    Fix #1: the troubleshooter found that automatic update on devices by windows update is disabled, so i enabled it, and tried to update it manually, it already has the latest driver on every devices,after restarting i amusing a timer, after 20 seconds the mouse still sleeping 

    Fix # 2: it checks the bluetooth by turning the bluetooth connections on and off automatically, but still after 20 seconds the mouse has its lag. 

    Regards

    0 comments
  5. Anonymous
    2020-08-25T10:01:35+00:00

    Hi,

    My name is Mohammed Shuaib, an Independent Advisor and I'm here to assist you with the issue of Bluetooth mouse cursor freezing when it's idle. Please follow the below to fix the issue.

    Fix #1:

    Step 1:

    Go to search box next to Windows icon and type CMD

    Step 2:

    Right-click on Command Prompt and select Run As Administrator

    Step 3:

    Type msdt.exe -id DeviceDiagnostic and press enter.

    Step 4:

    Restart PC

    Fix #2

    Step 1:

    Go to the Search box next to Windows Icon & type Troubleshoot.

    Step 2:

    Under Find and Fix other problems select Bluetooth

    Step 3:

    Then click on Run the Troubleshooter

    Step 4:

    Restart the PC

    Let me know the status after performing the above.

    Regards

    Shuaib

    Independent Advisor

    0 comments