Share via

Trouble with connecting to mobile internet hotspot on my asus zenbook ux334f flc laptop

Anonymous
2020-08-11T20:20:48+00:00

Hello

I have a trouble with pairing my zenbook laptop to any mobile phone internet!

I cannot connect to any mobile hotspot and use internet!

I can just connect to a local internet (WiFi) but cannot connect to mobile hotspot!

On the phones It shows that laptop connected to the phone internet, but in reallity there is no connection to mobile internet!

Can anyone help me to solve this problem?

Thank you dear members.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2020-08-24T13:04:35+00:00

    Hello hadimotahari,

    go to Settings> Network and Internet> WI-FI, click on Manage known networks on the side, select and then remove all network profiles from the list. Reconnect to the hotspot by correctly re-entering the wi-fi password.

    If you still can't connect, temporarily configure usb tethering on your phone, then connect it to your computer via the usb cable and check if you can access the internet in this way.

    If via usb tethering works, reconfigure the hotspot on your phone again and try to connect to wi-fi again.

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-08-23T19:21:56+00:00

    Hello dear Franco

    So sorry for my late response.

    Yes, The hotspot network detected by my laptop and I'm pretty sure that the hotspot network is completely correct and do well with other devices.

    Other devices can connect to the same hotspot but my laptop cannot connect.

    I attach the screenshot of the error message.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2020-08-16T19:05:02+00:00

    Is the hotspot network detected by your laptop?

    I repeat the questions:

    Can other devices connect to that hotspot? If you run the Troubleshooter tool, what is the error message you get from Windows?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2020-08-11T21:35:13+00:00

    Hello hadimotahari,

    were you previously able to connect to that hotspot? Can other devices connect to that hotspot? If you run the Troubleshooter tool, what is the error message you get from Windows?

    Try to reset network connections: Open CMD or PowerShell and run as administrator, copy and paste the following commands by pressing enter at the end of each command line:

    netsh winsock reset

    netsh int ip reset

    netsh advfirewall reset

    ipconfig / flushdns

    ipconfig / release

    ipconfig / renew

    Restart the computer at the end of all commands.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more