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Unable to install software using Autoplay file.

Anonymous
2020-08-09T09:13:15+00:00

Hi! I am trying to install a software that I bought. whenever I try to run the Autoplay file to start the software installation, I get not response.  I also tried to run the file using elevated command prompt but still got no response.

i tried to google it and it lead me to some modifications on regedit, services.msc 

Base on my research the version of Windows that I am using does not include Local Group Policy, so I downloaded the file and installed it  just to see if the issue might resolve. But no luck at all. 

I also check for an update and a full scan using Windows Security, update policy 

I think this issue only appears after the update  of  Windows 10. 

My computer is running Windows 10 Home Single Language version 1909 

Windows for home | Windows 10 | Install and upgrade

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  1. DaveM121 867.2K Reputation points Independent Advisor
    2020-08-09T09:58:22+00:00

    Hi markish04

    Open the Prohoshop CC 2019 folder, please provide a screenshot of the contents of that folder . .

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  2. DaveM121 867.2K Reputation points Independent Advisor
    2020-08-09T09:20:13+00:00

    Hi markish04

    The AutoPlay file just references the actual installation file, right click the AutoPlay file and choose to Open With - Notepad

    You should then be able to see the location of that actual setup file that will start the installation, right click and run that setup file as Administrator instead . . .

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  3. Anonymous
    2020-08-09T09:45:25+00:00

    The AutoPlay folder has no location or instruction on how to install the software. 

    That Autoplay file i believe it it the actual installer of the software. as you can see it is 522 KB.

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  4. Anonymous
    2020-08-09T09:39:25+00:00

    I tried to open the AutoPlay file using Notepad and this is what I get. 

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