Hello everyone. Since Windows feature update 2004 on early August, i have an issue with SWTOR game (Star Wars: the old republic, mmo game).

Before continuing. I's like to add that i have already contacted game support and tried various fixes mentioned next.

Reinstalling the game. Changing versions. Editing ini files. Running system checks and full AV scans. All which did not help.

Also I have the same problem on all clients: Normal game installation (non steam, with bitraider), non streaming installation (no steam, no bitraider) and with steam installation.

Now. The game launcher will run and patch without issue. The problem happens next when i click PLAY.

Heres the report as it appears (currently installed through steam):

Description

Faulting Application Path:    C:\Program Files (x86)\Steam\steamapps\common\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    swtor.exe

Application Version:    1.0.0.0

Application Timestamp:    5f19ab5c

Fault Module Name:    swtor.exe

Fault Module Version:    1.0.0.0

Fault Module Timestamp:    5f19ab5c

Exception Code:    c0000096

Exception Offset:    00a7e0d0

OS Version:    10.0.19041.2.0.0.256.48

Locale ID:    2057

Additional Information 1:    3f75

Additional Information 2:    3f75bb4e531e9431ce48e18d64698afb

Additional Information 3:    3f75

Additional Information 4:    3f75bb4e531e9431ce48e18d64698afb

Extra information about the problem

Bucket ID:    c48fb29f524f55e6ac88d8c680b63a8c (2056131576969181836)

Actually, it looks like game is failing when initializing DirectX 9_3. Right-click the game executable > Properties > Compatibility > and check option Disable fullscreen optimization.

You may also want to try blowing away any settings files in %localappdata%\swtor\swtorsettings as those are usually not deleted when reinstalling the game.

Otherwise, you may need to experiment with different graphics settings.

Same issue again.

Heres the link to the new dmp file

https://1drv.ms/u/s!As3XXMGCshgzijiguzO0KT2fViWw

There 4 execution threads. Thread 0 we encounter the exception in the stack:

0:000> ~*k

. 0 Id: 28d8.2084 Suspend: 0 Teb: 02b74000 Unfrozen

ChildEBP RetAddr

00 00c8f1bc 777ab3d0 ntdll!NtWaitForMultipleObjects+0xc

01 00c8f200 777aaab0 ntdll!WerpWaitForCrashReporting+0x88

02 00c8f288 777aa531 ntdll!RtlReportExceptionHelper+0x220

03 00c8f2a4 777a484d ntdll!RtlReportException+0x61

04 00c8f2c0 7778e9da ntdll!LdrpCalloutExceptionFilter+0x35

05 00c8f80c 7779c159 ntdll!LdrpCallTlsInitializers+0x458e1

06 00c8fa6c 7774a7e1 ntdll!LdrpInitializeProcess+0x1e89

07 00c8fac4 7774a6d1 ntdll!_LdrpInitialize+0xba

08 00c8fad0 00000000 ntdll!LdrInitializeThunk+0x11

Taking a look inside the first exception in frame 4:

dds 00c8f2c0

...

00c8f2c4 7778e9da ntdll!LdrpCallTlsInitializers+0x458e1

00c8f2c8 77765ae2 ntdll!_EH4_CallFilterFunc+0x12

00c8f2cc 00c8f80c

00c8f2d0 fffffffe

00c8f2d4 00000000

00c8f2d8 00c8f304

00c8f2dc 77765460 ntdll!_except_handler4_common+0x80

00c8f2e0 00000000

...

ntdll!_except_handler4_common+0x80 appears to be a dependency issue with some missing Microsoft Visual C++ runtimes. Download and install the C++ 2010 redistributable x86 form here: https://www.microsoft.com/en-us/download/detail.... You may still have it installed, so remove it first by running appwiz.cpl > locate Microsoft C++ 2010 Redistributable > Uninstall.

Hello.

Link to dmp file:

https://1drv.ms/u/s!As3XXMGCshgzijdANMPrylfj3ABH

Hi and thanks for reaching out. My name is William. I'm a Windows technical expert. I'll be happy to help you out today.

You will need to provide a user-mode dump for the game. These are normally created when user-mode processes crash. WER will intercept and dump process, which can be analyzed for cause. TO enable user-mode dumps, see this MS article: https://docs.microsoft.com/en-us/windows/win32/...

Alternatively, you download the reg file directly from here and double-click to import the settings into your registry: https://1drv.ms/u/s!ApX1j7el8hb3gXoVRJjP9kKQFYs...

Afterwards, restart the computer, reproduce the issue, and go to %localappdata%\CrashDumps folder and upload the .dmp file to OneDrive or GoogleDrive, share it, and reply with the link to the file.