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my keyboard randomly stops working unless i restart my computer

Anonymous
2020-08-21T01:38:44+00:00

i have had this problem a few times now I go to sleep and leave my computer on when I wake up and go to it I usually wake it by pressing the spacebar or some random letter but recently on several occasions when I try to wake it like that it doesn't wake so I jiggle the mouse and press left button and it wakes up but I can't use the keyboard I can use the mouse and left-click and drag up to get to the login page where I am supposed to enter my pin and I can't use  my keyboard so I use the on-screen keyboard using my mouse and I can log in but my keyboard still won't work so I tell my computer to restart and it is fixed in can use my keyboard again till the problem happens again never happens while I'm using my computer only when I have left it for some hours and it falls asleep I have tried unplugging and plugging back in the keyboard doesn't fix it unplugged both mouse and keyboard and back in mouse still works but not keyboard the keyboard still has power because the rgbs still work fine if more info is needed just post what and I will try to give an answer this problem only started in like the last month or so after a win 10 update I think any help would be really appreciated

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-21T01:48:18+00:00

    Hi TB. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

    1. See if you can System Restore to a point before the problem began following this guide: https://www.windowscentral.com/how-use-system-r...

    System Restore is your first line of defense and can take you back to a point before a problem began. If it doesn't help then you can undo it. Read about it first in the tutorial above and then try restoring to just before this started.

    If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here: https://www.howtogeek.com/223864/how-to-uninsta...

    1. Does this happen with another keyboard? If not replace the keyboard.
    2. If so I will give you everything possible for keyboard problems. If you need help with any steps I'll be standing by here to help you.

    Try the Keyboard Troubleshooter at Settings > Update & Security > Troubleshoot.

    What also might work is to go into Device Manager, reached by right clicking the Start button, choose the Keyboard device, on Driver tab try Updating the driver automatically.

    If this fails from the same location try rolling back or Uninstalling the Keyboard driver, which works in a surprising number of cases where keyboard is messed up by Updates. Restart PC to reinstall driver.

    See if the keyboard will work in Safe Mode with Networking, or Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf...

    If not see if the On-screen Keyboard works at Settings > Ease of Access > Keyboard > Turn On the On Screen Keyboard.

    If so then it could confirm the keyboard is failing, so test it in repair mode to see if it works since it uses different drivers there: https://www.tenforums.com/tutorials/2294-advanc...

    If not you can contact a laptop manufacturer to see if you can still get it replaced under warranty, or check for replacement keyboards for that model from the PC maker or online from after-market OEM's that exactly match it.

    Try resetting the keyboard: http://www.thewindowsclub.com/reset-keyboard-se...

    You can also remap keyboard keys using one of these methods: https://www.makeuseof.com/tag/missing-key-remap...

    Check in your BIOS or UEFI firmware Setup for keyboard settings there, too.

    If it's a hardware problem then you can often easily replace a keyboard by asking Google for a replacement for your full model number laptop, confirm with seller it fits that unit, locate a video or tutorial the same way which demonstates swapping it in.

    If none of these works then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

    Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

    Another thing that might help as it solves many problems is to Upgrade to the latest version by installing the Media Creation Tool from this link http://windows.microsoft.com/en-us/windows-10/m... choosing Download Tool Now, install the tool, open it and choose Upgrade this PC Now. This will save your files and apps while bringing you up to the latest version by the most stable method. It will also bring all of your Updates current and solve most problems since it reinstalls Windows.

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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