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Every time i switch the computer on I get this error
Source - Windows
Summary - Hardware error
Date - 11/07/2020 11:33
Status - Not reported
Description - A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 3003
Parameter 2: fffff98ea801b6b0
Parameter 3: 4001001a
Parameter 4: 0
OS version: 10_0_19041
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 2057
In the Device Manager I have
Unknown USB Device (Device Descriptor Request Failed)
Unknown USB Device (Link in Compliance Mode)
I do not have anything plugged in to the USB ports either Internally or Externally
When I do plug a Storage Drive in to an External USB Port it recognises it and shows the Device Type and Name
I have tried Uninstalling the "Unknown USB Device" but it reappears the next time I boot the Computer
I have read a number of Threads on the Microsoft Forums but none seem to work for me
Not sure what to do to solve this problem
Peter
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Peter,
Glad to know that you were able to fix the issue.
We appreciate your time and effort in troubleshooting the issue.
If you need any further assistance, you can certainly contact us. We will be glad to assist you.
Regards,
Aditya Roy
Microsoft Community – Moderator
Hi,
Thank you for writing to Microsoft Community Forums.
We understand that you are experiencing Live Kernel Event 144 error. However, to analyze the root cause of the issue and to find the faulty module, we need the dump files. You can locate the dump files in the location C:\Windows\MiniDump, then upload them on OneDrive/Google Drive and share the link with us.
Meanwhile, we would also suggest you to perform these steps and check.
Step 1: Safe mode
Try booting your PC in safe mode. Refer to the article on how to Start your PC in safe mode in Windows 10
Step 2: Clean boot
Try booting your PC in clean boot. Refer to the article on How to perform a clean boot in Windows
**Note:**Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot.
If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue.
Note: Please refer the section Reset the computer to start normally after clean boot troubleshootingto boot the computer in to normal mode after troubleshooting.
Step 3: Reinstall Driver:
Additionally, refer the steps as mention in this article: Troubleshoot blue screen errors refer (While using my device)
Let us know the results. If the issue persists, we will certainly assist you further.
Aditya Roy
Microsoft Community – Moderator
Thank you for the information.
I was getting the error every few days but it has stopped.
It might have been something to do with a driver for one of the components as it has not happened for a few weeks now.
I think I can say the problem is resolved for me
Peter
Well first of all, the problem occurring on 11/07/2020 seems problematic to me, but i've been getting the same error
