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Microsoft sculpt keyboard stopped working after battery replacement

Anonymous
2020-08-04T14:27:44+00:00

Hey folks, hoping someone can help. I have had my sculpt keyboard and mouse combo for five years and today noticed the little red light flashing on the keyboard, indicating low batteries.

I replaced the batteries – and everything quit working on the keyboard. The mouse and number pad continue to work fine. I have tried uninstalling the keyboard and reinstalling, with and without full shutdown and restart.

I am using Windows 10 and I am currently thoroughly bewildered! Has anyone else had this problem? This is my second sculpt keyboard and mouse, and I am loath to buy another.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-08T10:26:25+00:00

    MANY THANKS to all those who responded: confronted with a truly awful replacement, I returned to my beloved Sculpt and did everything again - including extra- cleaned all of the battery terminals.

    IT LIVES!!!!

    I know it's pathetic to be so joyful about a keyboard, but when you spend half your life typing on the thing it gains a pretty high level of importance... and I am just thankful there were no cameras to record the 30-second dance...

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  2. Anonymous
    2020-08-24T05:10:05+00:00

    I have two Sculpt keyboards performing the same at my organisation. Both work for less than 30 seconds after swapping the batteries, then the power light goes off and they do not work again. I have tried various brands of batteries, and also on various devices including laptops and desktops.

    Mice and keypads still work perfectly fine.

    Any assistance would be appreciated

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  3. Anonymous
    2020-08-13T00:55:07+00:00

    Huh, just had the exact same thing happen to me.

    Well there's a trap for young players.  I guess the terminals build up **** and then when the old batteries come out there's too much built up to get a good connection with the new set.

    Added to my knowledge base...

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  4. Anonymous
    2020-08-04T18:11:39+00:00

    Hi, thanks for your reply. Yes, I did try it on a different computer and while the mouse and the number pad continue on any machine to work perfectly, it is almost as if the keyboard no longer accepts power from the batteries. Even if I replace the old batteries again, removing the new ones, nothing. And yet, and this is the real kicker, the device manager on any machine to which the USB dongle is attached registers that a keyboard has been attached, though to be fair one machine just called it a HID keyboard device. 

    And just in case you’re thinking it too - I checked the batts were the right way round! ;)

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  5. Anonymous
    2020-08-04T18:17:07+00:00

    did you try pairing the keyboard to the usb sensor?

    on my keyboard there is small button you have to press on the underside and do the same on the kb  usb sensor at the same time for the two to pair.

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