Inbuilt camera not working

Question

Inbuilt camera not working

Anonymous

Please help. I have tried everything: privacy settings are on, checked drivers updates, uninstalled and re-intsalled camera hardware, reset the camera, run the troubleshooting, edit the registry, check my antivirus programme, download driver from manufacturer . Nothing works :-) Working from home and need my camera for meetings.

Thanks

Windows 10 Home - 64 bit - Asus UX305CA

Video Capture Devices

Number of Devices: 1

FriendlyName: USB2.0 HD UVC WebCam

Category: Camera

SymbolicLink: \?\usb#vid_04f2&pid_b56b&mi_00#6&25ee911b&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

Location: Front

Rotation: 0

Manufacturer: Microsoft

HardwareID: USB\VID_04F2&PID_B56B&REV_0009&MI_00,USB\VID_04F2&PID_B56B&MI_00

DriverDesc: USB Video Device

DriverProvider: Microsoft

DriverVersion: 10.0.19041.1

DriverDateEnglish: 6/21/2006 00:00:00

DriverDateLocalized: 21/06/2006 00:00:00

Service: usbvideo

Class: Camera

DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

ProblemCode: No Problem

BusReportedDeviceDesc: USB2.0 HD UVC WebCam

Parent: USB\VID_04F2&PID_B56B\0x0001

DriverProblemDesc: n/a

UpperFilters: n/a

LowerFilters: WdmCompanionFilter

Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

ContainerCategory: n/a

SensorGroupID: n/a

MFT0: n/a

DMFT: n/a

CustomCaptureSource: n/a

DependentStillCapture: n/a

EnablePlatformDMFT: n/a

DMFTChain: n/a

EnableDshowRedirection: n/a

FrameServerEnabled: False

AnalogProviders: n/a

ProfileIDs: n/a

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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5 answers

Answer 1

John DeV 164.6K Independent Advisor

Hello BvBON,

I want to apologize it didn't resolve the issue. It is advisable to contact ASUS because you have tried almost everything. Please keep me posted how it goes. Thank you.

Sincerely

John DeV

Independent Advisor

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Answer 2

Anonymous

No luck! Will contact ASUS

0 comments

Answer 3

Hello BvBON,

Thank you for updating me that information. I'm sorry it didn't resolve the issue.

Open Device Manager

Expand Imaging devices> Right click your Camera driver

Click Update driver. select Search automatically for updated driver software

or Right click then Properties > Driver Tab > Roll back driver if not disabled

If it doesn't work, Click Uninstall device. Delete the driver software for this device check box, and then select Uninstall. Restart your PC.

If it doesn't work, Right click the Camera Driver

Select Update this device

Browse my computer for driver software

"Let me pick from a list of available drivers on my computer."

Please try to select an older version of your Camera driver.

Restart Computer

If it doesn't work, Please try to check this ASUS support article. You may need to consider Updating your BIOS, Perform a System Restore on an earlier date or Reset the system.

https://www.asus.com/us/support/FAQ/109836/#C3

If you continue to have problems with your camera, you might need to contact ASUS customer support.

https://icr-am.asus.com/webchat/icr.html?rootTr...

Sincerely

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 4

Hi John!

Thanks for the prompt reply! Unfortunately the keys did not sort the issue out. I ran the diagnosis and it said that it was set to never update the drivers. The setting has been changed now but when i open the camera i still get the same error message " we can't find your camera - nocamera attached". The camera keeps on blinking and the message flashing.

Answer 5

Hello BvBON,

I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. I understand you have a problem with your laptop camera. When was the last time the camera was working? Did you made any changes recently?

Some laptops have a privacy switch or a camera shutter key that can be used to turn off your webcam and prevent it from being used.

Camera Privacy Switch located at the right side of the laptop

Camera Shutter Key located on the keyboard

Please try to press FN+F6 or CTRL+F8, F10. or try other F key combinations.

Please try to check this thread with similar problem. Solved by Time Lady. People find this helpful.

https://answers.microsoft.com/en-us/windows/for...

Press Start then search command prompt

Right click then run as administrator

type: msdt.exe -id DeviceDiagnostic

Run the troubleshooter

Restart your PC

Please try to check this support article if it helps.

https://support.microsoft.com/en-us/help/13753/...

Kindly let me know if this helps or if you have any further concerns.

Sincerely

John DeV

Independent Advisor

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Inbuilt camera not working

5 answers