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USB Tethering Driver Issues

Anonymous
2020-08-29T01:50:17+00:00

Hello

I am currently doing online learning, and my internet is super slow, so the school sent us some Verizon Jetpack hotspots. The model I have is the 8800L on an unlimited plan. I don't know the password to the device, as it's meant to auto-connect to my chromebook, but I wanted to use it for my pc, so I connected it via USB. At first it worked fine, it was having trouble identifying the device but it knew it was a WiFi device, and connected it as though it was ethernet. It worked really well for a couple days. One day, I unplugged it and connected it to another device for a while, and a couple hours later plugged it back into my pc. This didn't happen before, but it showed "Setting Up Device" in the bottom left corner, and then refused to connect. It works on other Windows 10 devices, but not mine. I checked device manager, and it showed the device as "Other Devices", and said "No drivers are installed for this device." Initially when it connects, I dont see this error, but thats before I select the "USB Tethering" option on the hotspot. Once I select that option, I hear a "usb disconnected" sound from my computer, and the driver shows an error and appears in "Other Devices". Please help if possible.

Specs:

Windows 10

AMD Ryzen 3 1200

16GB RAM

AMD RX 560

Dell Inspiron 5675 Motherboard

Thanks!

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-08-29T03:16:46+00:00

    Setup or the Manual I also provided should show how to reset the hotspot to create a new password and set it up again like new.

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  1. Anonymous
    2020-08-29T03:00:20+00:00

    It's OK, as I said it's not intuitive it's a rating. Now we need to solve this so it can get marked Resolved to wipe out the bad rating.

    Keep me posted on your progress as I will be here to help until the case is resolved.

    1 person found this answer helpful.
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  2. Anonymous
    2020-08-29T02:39:20+00:00

    May I ask why you rated my post unhelpful even though I asked you to wait if you wanted me to continue helping you? This affects my standing here for doing my very best to help you.

    Did you want my help? Even if I release the thread for someone else with less experience to help you, no expert will pick it up with the bad rating on it now which they will inherit. That's why I asked you to wait. It is not intuitive it's a rating.

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  3. Anonymous
    2020-08-29T02:30:49+00:00

    Thank you!

    I'm working on contacting my school IT, but I'm just curious if it's really the hotspot or not

    I've had many driver issues in the past with this computer, and the device works fine on other Windows 10 devices, just not mine. Is there anyways to replace the driver with a generic one or try to see if I can get my pc to detect the driver?

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  4. Anonymous
    2020-08-29T01:59:43+00:00

    Hi Dot. I'm G Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

    You should contact the School IT desk or Verizon Support who would be the ones to support the devices. Since it apparently needs to be set up again, you may need to contact Verizon to get it activated.

    You may be able to do some of the setup yourself following the setup guide:

    https://www.verizon.com/support/knowledge-base-...

    Support: https://www.verizon.com/support/jetpack-4g-lte-...

    Manual here: https://ss7.vzw.com/is/content/VerizonWireless/...

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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