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RealTek Audio Console doesn't register my headset

Anonymous
2020-08-24T08:52:27+00:00

Hello, 

I just recently got an Acer Predator 300 Gaming Laptop and I just tried to use a RUN MUS K2 Pro gaming headset with my laptop. 

I am able to get sound from the headphones; however, I have had no luck getting the microphone to work. 

They do not register at all when I plug them in. I have been searching the web for a few hours now and nothing seems to work.

I believe it has something to do with the Realtek audio console app? 

Thanks, 

Daniele

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-24T18:17:33+00:00

    Hello MohammedShuaib1986

    I tried what you suggested but it did not work. 

    When trying to run the troubleshoots it comes back that there is not a device plugged in even though I have one plugged in. 

    I saw somewhere that someone suggested to make sure that Realtek Audio Console and Waves MaxxAudio Apps are set to run at startup. 

    When I check this they are; however, my Realtek App for startup is "Realtek HD Audio Universal Service" Not Realtek Audio Console? When I search for Realtek HD Audio Universal Service it doesn't show up?

    Thanks, 

    Danielé

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  2. Anonymous
    2020-08-24T08:58:35+00:00

    Hi,

    My name is Mohammed Shuaib, an Independent Advisor and I'm here to assist you with the issue of microphone not working. Please follow the below to fix the issue.

    Fix #1:

    Step 1:

    Go to search box next to Windows icon and type CMD

    Step 2:

    Right-click on Command Prompt and select Run As Administrator

    Step 3:

    Type msdt.exe -id DeviceDiagnostic and press enter.

    Step 4:

    Restart PC

    Fix #2

    Step 1:

    Go to the Search box next to Windows Icon & type Troubleshoot.

    Step 2:

    Under Find and Fix other problems select Recording Audio

    Step 3:

    Then click on Run the Troubleshooter

    Step 4:

    Next select Speech under Find and Fix other problems

    Step 5:

    Then click on Run the Troubleshooter

    Step 6:

    Restart the PC

    Let me know the status after performing the above.

    Regards

    Shuaib

    Independent Advisor

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  3. JosephT71 9,210 Reputation points
    2020-09-20T00:16:10+00:00

    For people looking for a solution, the OP found out that Acer lump the headset mic with the laptop mic under the single name mic array.

    https://community.acer.com/en/discussion/590569/audio-jack-not-working-acer-predator-ph315-52

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  4. Anonymous
    2020-08-25T06:34:48+00:00

    Hi,

    In that case, I suggest you uninstall & then re-install the Realtek drivers by following the steps in the below article. Also, find below the link to download the latest Realtek drivers.

    https://www.techradar.com/how-to/how-to-reinsta...

    Realtek Driver software download link:

    https://www.realtek.com/en/component/zoo/catego...

    Also after installing please follow the below to make sure the Microphone is not muted.

    Click Start, Control Panel.

Click Realtek HD Manager.

Click the Microphone tab.

For the Playback Volume setting, if you see a red cross for the speaker icon, unmute it by clicking the icon.

    Let me know the status after performing the above.

    Regards

    Shuaib

    Independent Advisor

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