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Beyerdynamic DT 990 Pro Headphones not working with latest Windows 10 update

Anonymous
2020-09-07T06:15:29+00:00

Hi Friends,

I recently updated the Windows 10 OS on my Lenovo laptop. Even since the update, my brand new Beyerdynamic DT 990 Headphones are not working. Sometimes, I can hear audio in one ear but the other one doesn't work. I came across this post:

https://headphonesproreview.com/how-to-fix-headphones/ but my headphones cable is not damaged. I'm really concerned as I've spent a hefty sum on my new headphones. Is it a Windows 10 update issue?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-07T07:12:52+00:00

    Hi SheenaRajan4,

    I'm Benedict, an Independent Advisor and a Microsoft user like you. Sorry to hear that, I'm here to help and work with you in your concerns.

    Have you tested your headphone to other devices to check if it's really working? If so, try updating your audio output drivers by doing this:

    1. Open Start Menu.
    2. Type Device Manager and Open it.
    3. Double-Click on the category Sound, video and game controllers.
    4. Under this category, right-click on the Realtek High Definition Audio driver and select "Update Driver".
    5. Next select "Search Automatically..."
    6. Restart your computer.

    If the procedure above doesn't work, kindly try this:

    1. Locate again the Realtek High Definition Audio driver.
    2. Rght-click on the that, select "Uninstall device" and confirm to uninstall.
    3. Next right-click on any category and select "Scan for hardware changes".
    4. Restart your computer.

    Please let me know how it goes.

    Regards,

    Benedict P.

    Independent Advisor

    6 people found this answer helpful.
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  2. JosephT71 9,210 Reputation points
    2020-09-08T19:13:37+00:00

    Have you fully inserted the headphone jack into the laptop?

    3 people found this answer helpful.
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