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HP 440 G2 - fingerprint reader stopped reading/detecting fingerprint after window 10 pro version 2004 driver update

Anonymous
2020-09-03T17:57:54+00:00

Hi,

I got my windows updates for Win 10 pro Version 2004 and today allowed the install of drivers pending to be installed.

After allowing the restart required to complete the install, the fingerprint reader is not working any more. The sensor detects touch/swipe at the sensor but says "Something went wrong...." with a long message dialogue.

Also, trying to reconfigure the fingerprint from window Hello section in settings, it showed the same failure message mentioned in the paragraph above.

Request your perusal and rectification.

Regards,

Rohit Kumar

Direct: +91- 9525-444-904

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. John DeV 161.8K Reputation points Independent Advisor
    2020-09-03T21:34:44+00:00

    Hello RohitKumarParasar,

    I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. I understand you have a problem with fingerprint reader not working. When was the last time it was working properly?

    **Please try to visit first your manufacturer's Support Page. Download and install the latest fingerprint driver for your device.

    >Driver-Keyboard, Mouse and Input Devices

    Synaptics WBF Fingerprint Driver

    https://support.hp.com/us-en/drivers/selfservic...

    **Please try to run the Hardware and Devices troubleshooter

    Press Start then search command prompt

    Right click then run as administrator

    type: msdt.exe -id DeviceDiagnostic

    Run the troubleshooter

    Restart your PC

    **Please try to Update, Rollback or Uninstall your Device

    Open Device Manager

    Expand Biometric Devices > Right click your fingerprint device

    Click Update driver. select Search automatically for updated driver software

    or Right click then Properties > Driver Tab > Roll back driver if not disabled

    If it doesn't work, Click Uninstall device. Delete the driver software for this device check box, and then select Uninstall. Restart your PC.

    I hope this helps! Please let me know if you have any further concerns.

    Sincerely

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. John DeV 161.8K Reputation points Independent Advisor
    2020-09-05T22:36:15+00:00

    Hello RohitKumarParasar,

    Great, I am happy that worked. You can also send comments and suggestions about the issue through Feedback Hub app. 

    https://answers.microsoft.com/en-us/insider/forum/all/how-to-add-a-feedback-in-the-feedback-hub-and/0c60e72d-d810-40e2-bdc9-50ce5ab3bb9f?auth=1

    I will try to search first and review any solutions i could find regarding on your graphics driver issue.

    You're very much welcome. Stay safe and have a great weekend.

    Sincerely,

    John DeV

    Independent Advisor

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  2. Anonymous
    2020-09-05T10:57:01+00:00

    Hi John (John DeV),

    The solution worked perfectly. Thank you for perusal and advice.

    I believe the driver on the official HP site was from 2018, which is technically rolling back from the latest Windows 10 update driver.

    Request you to kindly also share the discrepancy in the driver update to the MS updates team so that we can move to "Limit tends to..." perfection for Windows 10.I will mark the first solution as answer to the current issue.

    Request you to kindly also provide a solution, if plausible, for the following issue raised in a different link:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-update/hp-dv6-6121-tx-notebook-graphics-driver-wasted/847a9ba4-9f47-40cf-a491-0fbd11f985d6?tm=1599156690511

    Thanks and Regards,

    Rohit Kumar

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  3. John DeV 161.8K Reputation points Independent Advisor
    2020-09-04T20:44:30+00:00

    Hello RohitKumarParasar,

    Please let me know how it goes. Thank you and Good luck.

    Sincerely

    John DeV

    Independent Advisor

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  4. Anonymous
    2020-09-04T18:29:49+00:00

    Hi John,

    The fingerprint reader worked fine even just before the windows update. I used is regularly for log in. Now using only pin/Password only since yesterday.

    Will surely try the option you have provided.

    Will update if it resolves.

    Thanks,

    Rohit

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