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ABOUT WINDOWS 7 PRODUCT KEY FAILURE (MGADiag report is included)

Anonymous
2020-09-27T17:45:56+00:00

HI,

MY HAVE A ACER ASPIRE E1-531 LAPTOP FROM LAST 7 YEARS, I WAS TRYING TO UPGRADE LAST WEEK, I FAILED TO DO SO, AND IT RESTORE THE WINDOWS 7 AUTOMATICALLY, AFTER RESTORING IT STARTED SHOWING AT RIGHT BOTTOM THAT WY WINDOWS IS NOT GENUINE THEN I ENTERED THE PRODUCT KEY BUT IT FAILED TO RESTORE GENUINE VERSION SHOWING ERROR CODE 0xc004e003 PLS HELP

HERE ARE SOME DETAILS BELOW

Diagnostic Report (1.9.0027.0):


Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2

Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=

Windows Product ID: 00426-OEM-8992662-00006

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010100.1.0.001

ID: {9FC6225A-28B9-4062-A5F2-5F52EDEA45B6}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Ultimate

Architecture: 0x00000000

Build lab: 7601.win7sp1_gdr.150113-1808

TTS Error: 

Validation Diagnostic: 

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: 

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\ACER\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{9FC6225A-28B9-4062-A5F2-5F52EDEA45B6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1129817615-3182185539-3552102794</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire E1-531</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>V2.09</Version><SMBIOSVersion major="2" minor="7"/><Date>20121204000000.000000+000</Date></BIOS><HWID>98F73407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition

Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2712020

Installation ID: 021636797533863334321680092685050890425561511483009002

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: HYRR2

License Status: Initial grace period

Time remaining: 37380 minute(s) (25 day(s))

Remaining Windows rearm count: 2

Trusted time: 9/27/2020 10:49:53 PM

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: N/A

HealthStatus: 0x0000000000000000

Event Time Stamp: N/A

ActiveX: Not Registered - 0x80040154

Admin Service: Not Registered - 0x80040154

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: NgAAAAEAAgABAAEAAAACAAAABQABAAEAeqgQ+lTsRDgcL9KMMnoWNPxF/OvOdSrtdrzSOy5z

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: no, invalid SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value

  APIC ACRSYS ACRPRDCT

  FACP ACRSYS ACRPRDCT

  DBGP ACRSYS ACRPRDCT

  HPET ACRSYS ACRPRDCT

  BOOT ACRSYS ACRPRDCT

  MCFG ACRSYS ACRPRDCT

  UEFI ACRSYS ACRPRDCT

  ASF! ACRSYS ACRPRDCT

  SLIC ACRSYS ACRPRDCT

  SSDT ACRSYS ACRPRDCT

  ASPT ACRSYS ACRPRDCT

  FPDT ACRSYS ACRPRDCT

  SSDT ACRSYS ACRPRDCT

  SSDT ACRSYS ACRPRDCT

REGARDS

SHUBHAM GUPTA

Windows for home | Previous Windows versions | Licensing and activation

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-29T17:51:14+00:00

    Dear LemP

    Thank You for replying!

    i did what u said but it did not solve the problem but still thank you for replying, i have posted a thread in the link you have given above and hope anybody there comes with useful solution, thank you again for showing the path to the link

    Regards

    Shubham Gupta

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  2. LemP 74,935 Reputation points Volunteer Moderator
    2020-09-27T21:34:28+00:00

    Your "not genuine" problem is caused by the corrupted files listed:

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Open an elevated Command Prompt (click Start, type Command Prompt, right-click on the link, and select "Run as administrator"; respond as needed to the UAC prompt)

    Type the following in the black Command Prompt window and press Enter

            chkdsk /F

    After the message about the drive being locked, type Y then press Enter, and then reboot the computer.

    When the computer restarts, open an elevated Command Prompt, type the following in the Command Prompt window and press Enter

            sfc /scannow

    Wait for the scan to finish, make a note of any error messages and then reboot.

    This may or may not fix the problem.  If it did NOT, run MGADiag again and go here:  https://www.sysnative.com/forums/forums/windows-update.88/

    Read the Posting Instructions, and then ask your question; don't forget to include the new MGADiag report.

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