Mobile Hotspot keeps disconnecting on Windows 10

Hi and thanks for reaching out. My name is Bernard. I'm a Microsoft Windows expert and a Microsoft Windows fan like you. I'll be happy to help you out today.

This is what exactly happening to me before and upon checking all your troubleshooting steps it should work perfectly, moreover follow the steps that is provided below and if the issue persist I am definitely sure that this is an issue with your Phone.

moreover I know some of these steps already done, but it is better if you do it in sequence.

First what we will do is to enable WWAN and WLAN services, these services are essential to run the Wireless and wired connection perfectly.

• Open Services (Press Windows key + R then type in services.msc then click OK)

-Look for WLAN Autoconfig and WWAN Autoconfig> Right Click Properties and set it to automatic (If it's already set to automatic, right click then click stop then start it again)

-Restart PC and check

If the issue persists, run the following command in command Prompt (Admin). Follow the steps below to do so.

These sets of commands will reset the internet connection and re-calibrate the internet settings you have.

Press Windows Key + X.

Click on Command prompt (Admin).

Type the following commands, and hit Enter after each command:

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh winsock reset and press Enter

netsh int ip reset and press Enter

ipconfig /release and press Enter

ipconfig /renew and press Enter

ipconfig /flushdns and press Enter

Method 4: IP and DNS Setting, Trying an open DNS will redirect the internet connection to other Access point, by this it may get all the download speed you have.

Type ncpa.cpl in Windows start > Right click on your network > Properties > Select Internet Protocol Version 4 (TCP/IPv4) > Hit properties > Make sure below ones are checked

Obtain an IP Address Automatically

Obtain DNS Server Address Automatically

Try Open DNS

Preferred DNS server : 208.67.222.222

Alternate DNS server : 208.67.220.220

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Let me know how does it goes and I hope that helps.

Bernard

Independent Advisor

Hi Ravi (Ravi.Kumar),

does the problem also occur when you connect to your home wi-fi network?