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DNS Server is not responding

Anonymous
2020-09-23T01:46:51+00:00

Sadly this is my 3rd problem with my 1month old Lenovo y540. So, yesterday, I casually surf the internet and then suddenly my wifi was dead (maybe electricity stuff, maintenance or something) and that's usually normal for me & will turned on again in few minutes. The thing is, my laptop can't connect to the internet, at first I thought my wifi's still dead, but then I realized that my phone & other laptop can connect to the wifi & working normally.

I tried the famous flush DNS, changing the DNS to 8.8.8.8 stuff and also update/uninstall the network adapter. None of them are working. Then I tried to restart my wifi last night and surprisingly my laptop can connect to the internet again.I thought it's fixed, but this morning, when I tried to connect to the internet, my laptop shows the same diagnostic, DNS server is not responding. Is it really my wifi? Or is there something wrong with my laptop? Cause other devices can use the wifi :(

Oh, some websites recommend me to restart the DNS client services, but all of the button are greyed out, is that normal?

Update: after I reset my network (from network & internet setting), I still can't connect to the internet but it shows new diagnostic, "The connection between your access point, router, or cable modem and the Internet is broken." But why my other devices can use the wifi then?

Update 2: I tried restarting the wifi again, still the same diagnostic, DNS is not responding

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2020-09-23T04:12:09+00:00

    Yup, definitely done that before I posted this question.. no luck :(

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  2. Anonymous
    2020-09-23T02:23:16+00:00

    Hi, PiyaPiya! Thanks for reaching out. My name is Princess. I'm an independent advisor and a Windows user like you. I'll be happy to help you out today.

    I would suggest you refer to the below steps and check if it helps to resolve the issue.

    Set the IPv4 to "Obtain an IP address automatically" and then select "Obtain DNS server address automatically". Please refer to the below link for the detailed instructions.

    https://www.kapilarya.com/your-computer-appears...

    If it does not work, click the Windows Start Menu. Type "DXDIAG" and hit the enter key. Under the System tab, check the "System Manufacturer" and "System model" and please let me know.

    Thank you!

    Sincerely,

    P. Blancaflor

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2020-09-23T03:47:17+00:00

    Hi PiyaPiya,

    Try these fixes to narrow down the problem. Please refer to the link below for the detailed step by step instructions.

    https://support.microsoft.com/en-us/help/10741

    If the troubleshooting steps id not work, please download and install the latest and compatible chipset and WLAN Driver from the official manufacturer's download site.

    https://pcsupport.lenovo.com/us/en/products/lap...

    I hope this helps. Feel free to ask back any questions and let me know how it goes by replying to this thread so that I can assist you further.

    Thank you!

    Sincerely,

    P. Blancaflor

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2020-09-23T03:26:42+00:00

    It's still not working to set the ip & dns automatically..

    System manufacturer : lenovo

    System model : 81sy

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  5. Anonymous
    2020-09-23T02:21:02+00:00

    We need more info to help.

    1. can you ping yahoo.com?
    2. Can you ping 8.8.8.8?
    3. Post back the result of ipconfig /all.

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