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Windows Security does not show 'Virus and Threat Protection'

Anonymous
2020-09-18T15:09:17+00:00

I just bouth the ASUS Zenbook 14 and when I try to enable to to the Virus and Threat Protection window on Windows Security, it's not showing up at all. Any suggestions on how to fix it?

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2020-09-18T15:53:04+00:00

    Hi and thanks for reaching out. My name is William. I'm a Windows technical expert. I'll be happy to help you out today.

    Normally, this setting is toggled via group policy so I am wondering if you may have connected your device to your work or school via the Accounts panel > Access work or school. If so, you may have glossed over the prompt that asked if "Allow my organization to manage my device" and selected Yes. Doing so can lock out or prevent certain settings from being accessed or changed. You can undo this by removing the work/school account > restarting > and adding it back (if necessary) and selecting No to the prompt.

    If the above is not the case, then open regedit.exe > go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender Security Center\Virus and threat protection and delete UILockdown is it is present (if it equals 1, that means the "Virus and Threat Protection" panel is being hidden). in fact, you should delete the entire Virus and threat protection key if it contains any other values.

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  2. Rob Koch 25,875 Reputation points Volunteer Moderator
    2020-09-18T15:45:07+00:00

    Since the ASUS Zenbook 14 comes with a 4-piece bundle which includes a McAfee Antivirus 1-year subscription, it's likely this security application has been pre-installed, which by default causes Windows Defender to become disabled to avoid a conflict.

    In order to enable Windows Defender you'd need to fully uninstall all McAfee components, then go to the McAfee website and download the McAfee Consumer Product Removal tool (MCPR) to insure that all components have been removed properly, since the uninstalls by 3rd-party antimalware apps often fail to do this completely.

    McAfee KB - How to remove McAfee products from a PC running Windows (TS101331)

    If after performing both the standard Windows removal method and the MCPR tool Windows Defender still doesn't seem to be enabled, return to this thread and describe the current situation.

    Rob

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