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when I connect Bluetooth speaker with aux cable, it doesn't play sound

Anonymous
2020-09-08T17:14:33+00:00

which steps go wrong in this case?

finding none of them works..

Windows for home | Windows 10 | Devices and drivers

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  1. David-M 110.5K Reputation points Independent Advisor
    2020-09-08T18:08:46+00:00

    Hi, I'm David, an Independent Advisor, here to help you.

    I understand that your Bluetooth speaker is not playing sound connected via cable.

    Does other equipment, such as a headphone, have sound connected to the same port?

    Kindly follow the instructions on this link to check all the possibilities.

    https://support.microsoft.com/en-us/help/452028...

    I hope this helps. Feel free to ask back any questions.

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  2. Anonymous
    2020-09-08T20:46:01+00:00

    Hi, yes it works on the headphones. I eventually found that the aux cable was plugged in the wrong side as my aux cable has desirable side to connect a specific port. Thank you anyways.

    2 people found this answer helpful.
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